What we do

We have competitors, but no real competition

If you had to put us in a box, that box would be labeled, “customer service outsourcer.” But our approach is so radically different it’s time we just threw that box away.

The difference is the model

We realized there was a new customer, the NOW Customer that lives online and has massive expectations around CX. So we created a new model combining people, technology and intelligence to exceed their demands and give you an unfair advantage over the competition.

People

Scalable Always-On Workforce

A Human Cloud Network that’s always on for every customer.– No fixed hours, no fixed wages. A completely distributed workforce that can scale to meet your needs anytime of day, no matter the demand.

Technology

Machine-Enabled Accuracy & Efficiency

We don’t rely on traditional training and coaching. Our specialists are smarter, faster, and more consistent because we train our platform with the decision logic, guidance, and brand specific information needed to provide your customers with exceptional

Intelligence

Insights improve CSAT

Not only does the platform use AI to ensure and scale the service quality of our entire network, but we have business intelligence built right in to provide the insights you need to proactively improve our service and reduce friction for your customers.

Like an outsourcer, only much, much better

Across every digital channel and throughout every part of the purchasing journey, Simplr has you covered around the clock. When potential customers get the help they need in the way they want it, they buy more.

Traditional Contact Center
  • Constant Resource Planning & Preparation
  • Costly Compromises
  • Deflecting
  • Neglected Customers
  • Cost Center
NOW CX