Customer Service is Everything.
Simplr is the only solution that combines the speed of bots with the quality of humans to provide the best possible customer experience.
See why top brands are using Simplr to generate more loyalty and revenue.
Your most common CX challenges… Handled.
Simplr’s disruptive model was designed to deliver always-on, exceptional CX no matter what gets tossed your way.
Scalability
Simplr helps brands expand their coverage and prevent costly backlogs.
Affordability
Our partners see an average of 42% savings on CX costs with Simplr.
Likeability
We average a 4.8/5 CSAT and reduce customer effort by 50%.
24/7 Customer Support and Higher CSAT with Simplr
“Since Partnering with Simplr, we were able to find the ‘special sauce’ where we could bring the chat widget out and make it follow customers across our site. As result, chats went up 300% YOY. Even with that increased chat volume, we saw a CSAT higher than it’s ever been.”
- Jessica Province, Fan Service and Experience Manager, KEEN Footwear
NOW CX creates immediate results
42% higher repeat purchase rate with Simplr
2X lift in conversion rate with Simplr
114% increase in conversion rate with Simplr
The how of NOW CX
Engaging Simplr means embracing a whole new approach to customer support. One purpose-built to scale your capabilities to meet the needs of the NOW Customer.
Unlike traditional outsourcers, we combine people, technology, and insights to transform CX from a cost center into a revenue-driving business advantage.
The Human Cloud Network
Scalable Always-On Workforce
With Simplr, you’ll always have the perfect capacity for the number of inquiries you’re receiving. Our entire network of uniquely talented specialists is at your disposal so you’re never overstaffed during slack times nor understaffed during surges. Now, every customer always gets a fast, top-notch response.
AI-Powered Platform
Machine Enabled Quality and Efficiency
We don’t rely on traditional coaching and training. Our specialists are smarter, faster, and more consistent because we train our platform with the brand-specific decision logic, guidance, and information needed to provide your customers with exceptional service from the get-go.
Actionable Insights
Business Intelligence to Optimize Customer Care
We not only use AI to ensure and scale the service quality of our entire network, but also to provide you with the insights you need to proactively identify and fill any experience or product gaps that are causing friction for your customers.
3 Hard Truths About Neglected Customers
[Updated 11/15/2021] One-third of customers have experienced neglect at the hands of online retailers. Take a closer look at the many forms of neglect in the NOW era… and how customer neglect is impacting your business. Nobody in business sets out to neglect customers. No CXO or CX leader starts their day thinking: “Who can I neglect…
Meet the NOW Customer
The stakes have been raised. Is your company ready to serve the needs of today’s consumers? It should come as no surprise that the customer has changed. We’ve all changed. Today’s customer expects instant access, immediate gratification, rapid resolutions, and engaged interactions from their brands, courtesy of the real-time economy and the higher-than-high standards set…