Outsource your customer service

Don't leave your customers waiting. Get high quality answers to your customer emails and chats for $2.25 per resolution. Outsource your customer service to our US-based, on-demand, 24/7 customer support specialists.
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Simplr customer service specialists provide excellent, outsourced support to your customers
  • Headshot Meg Shiffman at CAVA

    "Simplr’s support has resulted in faster
    responses and broader support hours, while
    successfully maintaining the CAVA voice"

    Profile picture of Meg Schiffman, Director of Marketing, CAVA

    Meg Schiffman

    Director of Marketing, CAVA

  • Headshot Mina Aiken at Taylor Stitch

    "By stepping in during peak hours, Simplr allows our support team to be more agile as Taylor Stitch grows as an online retailer"

    Profile of Mina Aiken, Head of Customer Experience, Taylor Stich

    Mina Aiken

    Head of Customer Experience, Taylor Stitch

  • ThursdaysBoots_logo.svg

    "Our main goals are response time and quality of customer interaction. Working with Simplr helped in such a tremendous way"

    AliciaMartinez_low

    Alicia Martinez

    Director of Customer Experience, Thursday Boots

How Simplr Customer Service Outsourcing Works

Step 1 Outsourcing Customer Service with Simplr

Simplr's platform uses your knowledge base, macros, and historical customer inquiries to understand your business and brand.

Step 2 Outsourcing Customer Service with Simplr

Our highly-trained and vetted customer support team is on standby to receive your inbound emails, live chats, and/or SMS messages.

Step 3: Outsourcing Customer Service with Simplr

We use machine learning and AI to assist Simplr support specialists and aim to resolve 50%+ of customer inquires. 

 Step 4 Outsourcing Customer Service with Simplr

Your customers get the answers they need quickly and accurately. You get better first response time and higher customer satisfaction.  Even during high-volume times.

Grow your business,
not your customer
support team

Reduce customer churn by keeping your customers happy with high-quality customer care, usually only available to the largest corporations.

Simplr Scales As You Grow
SCALES
AS YOU GROW

Simplr Saves You Money And Time
SAVES YOU
MONEY & TIME

Simplr Best-in-Class Outsourced Customer Service
BEST-IN-CLASS
CUSTOMER SERVICE

Simplr Connects With Your Service Channels
CONNECTS WITH
YOUR SERVICE CHANNELS

Only $2.25 per Resolution

Simplr can help you
reduce costs
and
improve coverage
How much do you really spend on customer support?
Get your personalized cost analysis.
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Base salary of your customer service specialist.
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Number of customer cases resolved by each customer service specialist per day. Remember that specialists aren't at their desk 100% of the time.
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This includes additional expenses such as benefits, equipment, workspace, payroll, etc.
Your current cost
per resolution
With Simplr
$2.25
per resolution
Savings per 1000 resolutions*
* A resolution may involve more than one interaction per customer. We won't stop helping you until your customer has been fully satisfied for more than 48hrs

Have it all

No contracts · High quality · Low cost
Simplr Advantage 1

Pay for what you need.   Ask for less time, more time, or overtime... without the guilt.

Simplr Advantage 2

No hidden costs.   Pay for resolutions and results, not fees and overhead.---- ---- ----

Simplr Advantage 3

24/7 coverage.   Your customers keep odd hours in many time zones. So do we.

Simplr Advantage 4

We’ve got talent.   Simplr has access to the highest-quality, native English speaking, U.S.-based specialists on the market.

Customer support to fit your business

Common situations many e-commerce and small businesses find themselves in:
You can Ramp up Simplr or Scale Down Simplr based on the seasonality of your business without having to worry about forecasting
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At Simplr, our mission is to rapidly expand your inbound customer service capacities with speed, empathy and precision. We've created a customer service outsourcing solution that we would want to use ourselves. A service that's top-notch, flexible, affordable and without the sneaky practices of the old school BPOs/offshore call centers. Simplr offers pre-sale and post-sale customer support for email, chat, SMS and other inbound channels and is compatible with most help desk and billing/shipping platforms. Don’t leave your customers waiting, sign up today!

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