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Matthew McCarron

Customer Care Manager,

Happiest Baby, Inc.

TaylorStitch
"By stepping in during peak hours, Simplr allows our support team to be more agile as Taylor Stitch grows as an online retailer"
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Mina Aiken

Director of customer experience,

Taylor Stitch

How our outsourcing solution works

1

Simplr's platform uses your knowledge base, macros, and historical customer inquiries to understand your business and brand.

2

Our highly-trained and vetted customer support team is on standby to receive your inbound emails, live chats, and/or SMS messages.

3

We use machine learning and AI to assist Simplr support specialists and aim to resolve 50%+ of customer inquires. 

 4

Your customers get the answers they need quickly and accurately. You get better first response time and higher customer satisfaction.  Even during high-volume times.

Grow your business,
not your customer
support team

Reduce customer churn by keeping your customers happy with high-quality outsourced customer care, usually only available to the largest corporations.

scaling icon customer needs
SCALES
AS YOU GROW

Savings icon for customer care
SAVES YOU
MONEY & TIME

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BEST IN CLASS 
CUSTOMER SERVICE 

plug icon ecommerce ticketing software
INTEGRATES WITH ECOMMERCE
AND TICKETING PLATFORMS

Only $2.25 per Resolution

Simplr can help you
reduce costs
and
improve coverage

Have it all

No contracts · High quality · Low cost

Simplr Advantage 1

Pay for the customer support you need.   Ask for less time, more time, or overtime... without the guilt.

Simplr Advantage 2

No hidden costs.   Pay for resolutions and results, not fees and overhead.---- ---- ----

Simplr Advantage 3

24/7 coverage.   Your customers keep odd hours in many time zones. So do we.

Simplr Advantage 4

We’ve got talent.   Simplr has access to the highest-quality, native English speaking, U.S.-based specialists on the market.

Is it time to  start outsourcing?