Outsource your
customer service

Don't leave your customers waiting. Get high quality answers to your customer emails and chats for $2.25 per resolution. Our US-based, on-demand 24/7 customer service outsourcing solution can be up and running for your business within hours.

 

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Thursday Boot Co logo customer service
"Our main goals are response time and quality of customer interaction. Working with Simplr helped in such a tremendous way"
alicia_martinez

Alicia Martinez

Director of customer experience,

Thursday Boots

Cava logo customer service
"Simplr’s support has resulted in faster responses and broader support hours, while successfully maintaining the CAVA voice"
meg

Meg Schiffman

Director of marketing,

CAVA

Taylor stitch logo customer service
"By stepping in during peak hours, Simplr allows our support team to be more agile as Taylor Stitch grows as an online retailer"
Mina_circ

Mina Aiken

Director of customer experience,

Taylor Stitch

How our outsourcing solution works

1

Simplr's platform uses your knowledge base, macros, and historical customer inquiries to understand your business and brand.

2

Our highly-trained and vetted customer support team is on standby to receive your inbound emails, live chats, and/or SMS messages.

3

We use machine learning and AI to assist Simplr support specialists and aim to resolve 50%+ of customer inquires. 

 4

Your customers get the answers they need quickly and accurately. You get better first response time and higher customer satisfaction.  Even during high-volume times.

Grow your business,
not your customer
support team

Reduce customer churn by keeping your customers happy with high-quality outsourced customer care, usually only available to the largest corporations.

scaling icon customer needs
SCALES
AS YOU GROW

Savings icon for customer care
SAVES YOU

MONEY & TIME

Thumbs up best in class
BEST IN CLASS 
CUSTOMER SERVICE 

plug icon ecommerce ticketing software
INTEGRATES WITH ECOMMERCE
AND TICKETING PLATFORMS

Only $2.25 per Resolution

Simplr can help you
reduce costs
and
improve coverage
How much do you really spend on customer support?
Get your personalized pricing & cost analysis.
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Base salary of your customer service specialist.
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Number of customer cases resolved by each customer service specialist per day. Remember that specialists aren't at their desk 100% of the time.
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This includes additional expenses such as benefits, equipment, workspace, payroll, etc.
Your current cost
per resolution
With Simplr
$2.25
per resolution
Savings per 1000 resolutions*

* A resolution may involve more than one interaction per customer.
We won't stop helping you until your customer has been fully satisfied for more than 48hrs

Have it all

No contracts · High quality · Low cost
Simplr Advantage 1

Pay for the customer support you need.   Ask for less time, more time, or overtime... without the guilt.

Simplr Advantage 2

No hidden costs.   Pay for resolutions and results, not fees and overhead.---- ---- ----

Simplr Advantage 3

24/7 coverage.   Your customers keep odd hours in many time zones. So do we.

Simplr Advantage 4

We’ve got talent.   Simplr has access to the highest-quality, native English speaking, U.S.-based specialists on the market.

Customer support to fit your business
Customer Support with Simplr Waves and Cycles
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At Simplr, our mission is to rapidly expand your inbound customer service capacities with speed, empathy and precision. Simplr is a customer service outsourcing company offering top-notch, flexible and affordable customer service solutions without the sneaky practices of the old school BPOs/offshore call centers. We support pre-sale, post-sale and sales support for email, chat, SMS and other inbound channels and are compatible with most help desk and billing/shipping platforms. Don’t leave your customers waiting, sign up today!

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