Latest

The Company Using Human Power and Machine Learning to Tackle Customer Service for Startups: Meet Simplr

Simplr brings on-demand, affordable customer service solutions to high-growth startups.  
Eng Tan
Eng Tan

How a startup made home security smarter

How one startup made home security make sense for modern consumers  
Julia Luce
Julia Luce

5 Customer Service Metrics that Matter (and our little secret)

Why are customer service metrics important? Silly question? Maybe, but stick with me.
Bradley Warren
Bradley Warren

Pros and Cons of Outsourcing Customer Service

Outsourcing customer service is not necessarily about cutting corners - it’s about bringing top quality customer service to your customers.
Julia Luce
Julia Luce

Should you outsource your customer service?

Here's what to know before outsourcing customer service  
Jon Malinowski
Jon Malinowski

How to Structure a Remote Team… That Actually Works

How to structure a remote team so that you can move fast, break stuff, and build culture in your startup - even with a remote team.  
Tyler Medina
Tyler Medina

6 Questions to Answer Before Launching a Social Media Plan

Don’t let social media be DOA for your startup.  
Misty Ahmadi
Misty Ahmadi

The 5 best things we've read this week - Feb 16th

Feb 16th edition: The startup/customer service news, blogs, and campaigns we’ve been slacking about all week.
Misty Ahmadi
Misty Ahmadi

The 5 best things we've read this week - Feb 9th

Feb 9th edition: The startup/customer service news, blogs, and campaigns we’ve been slacking about all week.  
Misty Ahmadi
Misty Ahmadi