21 Chatbot Statistics for 2021

Value Enhancement Score: The New Customer Service Metric You Need to Track Now

5 Hallmarks of an Exceptional Chat Experience in 2021

Unwrap All the Eye-Opening Findings in Simplr’s Holiday 2020 Mystery Shop Report (Exclusive Customer Service Research)

What is Customer Loyalty (and How to Gain It)

The Snowball Effect of Unanswered Customer Service Tickets

How to Attract and Market to Generation Z Customers

Moving Beyond the Contact Center Model

Introducing the NOW CX Maturity Model

The Upstream Series: Customer Experience Redefined

The Upstream Series: Diversifying Speakers in CX

Value Enhancement Score: The New Customer Service Metric You Need to Track Now

The Cure for Facebook Marketers’ iOS 14.5 Headaches? Revenue-Focused Customer Service

Conversational Commerce Trends 2022 – What’s Next in Ecommerce?

5 Live Chat Best Practices… For Converting Customers

5 Hallmarks of an Exceptional Chat Experience in 2021