Latest

The Thank You Note is Alive and Well

A great product and a worthy cause give e-commerce retailers the competitive edge, but  amazing customer service will make them unstoppable.
Julia Luce
Julia Luce

Doing Good is Good for Business

 A small business's good conscience may be the key to its survival.
Julia Luce
Julia Luce

Father’s Day Gifts: Upgrade the Basics

Here at Simplr, we’re all about quality and customer care. If you’re going to buy Dad a wardrobe staple for Father’s Day, make it something he wouldn’t necessarily buy for himself. We’ve rounded up a list of some of our favorite pieces, made by...
Dani Condon

10 Best Shopify Stores for Shoes

I’ll admit it: I'm not that into shoe shopping. If I go to a shoe warehouse, my children knock down all the boxes. If I go to Zappos, I accidentally buy everything. If I go to a mall, I'll buy 10 cinnamon sugar pretzels instead of the one thing I...
Julia Luce
Julia Luce

Benefits of Customer Service Outsourcing

At a time when technology allows for convenience at our fingertips, customers expect quality service and they expect it to be fast. They want to be able to send a message at any time of day instead of waiting to speak with someone during business...
Dani Condon

The Company Using Human Power and Machine Learning to Tackle Customer Service for Startups: Meet Simplr

Simplr brings on-demand, affordable customer service solutions to high-growth startups.  
Eng Tan
Eng Tan

How a Kickstarter Campaign Succeeded in Making Home Security Smarter

How one startup made home security make sense for modern consumers  
Julia Luce
Julia Luce

5 Customer Service Metrics that Matter (and our little secret)

Why are customer service metrics important? Silly question? Maybe, but stick with me.
Bradley Warren
Bradley Warren

Pros and Cons of Outsourcing Customer Service

Outsourcing customer service is not necessarily about cutting corners - it’s about bringing top quality customer service to your customers.
Julia Luce
Julia Luce