New Posts
Live Chat • July 22, 2021
5 Live Chat Best Practices… For Converting Customers
Read More
July 22, 2021
Ecommerce • July 1, 2021
3 Reasons Ecommerce Brands May Be Underprepared for the 2021 Holiday Season
Read More
July 1, 2021
Research & Reports • June 3, 2021
How to Take Advantage of 2021’s Post-Quarantine Spending Surge
Read More
June 3, 2021
Trending Posts
Ecommerce, Live Chat, NOW CX, Research & Reports

5 Hallmarks of an Exceptional Chat Experience in 2021

June 16, 2021
Research & Reports

Unwrap All the Eye-Opening Findings in Simplr’s Holiday 2020 Mystery Shop Report (Exclusive Customer Service Research)

January 19, 2021
NOW CX, Research & Reports

What is Customer Loyalty (and How to Gain It)

January 14, 2021
Ecommerce

The Snowball Effect of Unanswered Customer Service Tickets

January 6, 2021
CX News, Ecommerce

How to Attract and Keep Generation Z Customers

January 2, 2021
NOW CX

5 Hallmarks of an Exceptional Chat Experience in 2021

June 16, 2021

Introducing Simplr’s Conversational Commerce Suite

May 11, 2021

What Is Customer Effort Score?

May 6, 2021
View All
CX News

The Cure for Facebook Marketers’ iOS 14.5 Headaches? Revenue-Focused Customer Service

May 21, 2021

The 5 Most Important Customer Experience Metrics and KPIs

May 19, 2021

MOMENTOUS 2021: Day 3

April 1, 2021
View All
Live Chat

5 Live Chat Best Practices… For Converting Customers

July 22, 2021

5 Hallmarks of an Exceptional Chat Experience in 2021

June 16, 2021

The Benefits of 24/7 Live Chat Support

January 3, 2021
View All
Research & Reports

5 Hallmarks of an Exceptional Chat Experience in 2021

June 16, 2021

How to Take Advantage of 2021’s Post-Quarantine Spending Surge

June 3, 2021

Pros and Cons Of Contact Center Outsourcing

May 28, 2021
View All
Ecommerce

3 Reasons Ecommerce Brands May Be Underprepared for the 2021 Holiday Season

July 1, 2021

5 Hallmarks of an Exceptional Chat Experience in 2021

June 16, 2021

3 Tips For Ecommerce Customer Service Outsourcing

April 4, 2021
View All
Chatbots & Self Service

Conversational AI for Customer Service – Pros and Cons in 2021

May 14, 2021

AI Chatbot for Website – 7 Common Mistakes to Avoid

February 23, 2021

How to Scale Customer Support without Damaging the Company’s Reputation

November 18, 2020
View All