Restaurants & Food Service
The Kind of Support That Customers Crave
For an industry that operates on razor-thin margins, the margin for error is practically non-existent. There’s simply too much competition to provide poor service.
So don’t.
NOW CX Keeps Them Coming Back for More
More Revenue
More Engagement
Better CSAT
Less Resource Planning
No Inefficiencies
On-premises problems
The problem with on-premises problems is you don’t always find out about them until the guest has left the building, and a poor review online. With Simplr, you can respond quickly to complaints and reviews across all digital channels. Turning a negative into a positive and winning back a customer.
Online Issues
By 2025, 40% of your business will come through online ordering and delivery. This makes providing a seamless experience paramount. But still mistakes happen. Orders are entered incorrectly and items go missing. Dealing with issues immediately creates a customer. Delaying your response creates a potential monster.
The cherry on-top
Restaurants live and die by their overall guest experience. And guests can be surly when they’re hangry. Give them a sweet reminder with fast, empathetic service delivered across all digital channels no matter the issue. All delivered with your policies and procedures intact.
