A Better Approach to Chatbot Automation

Because bots are better with humans
(and humans are better with bots!)

Over-promise.
Under-deliver. 

You’ll see that a lot from today’s chatbot vendors. Not from us. We believe that bots work best when their abilities are known, not overblown. Our hybrid solution allows both humans and bots do what they do best –all while generating smiles (and revenue) along the way. 

Not Just a Chatbot Platform, There’s One Place for Everything

Customer service data is notoriously unstructured. With Simplr, all chatbot and agent interaction data runs through the same platform, making it infinitely easier to automate customer service and identify macro trends while improving chatbot efficiency.

Automated Customer Service Backed by the Human Cloud Network

The people in our Human Cloud Network (with help from conversational AI guidance) deliver accurate, high-quality responses to more detailed or multi-faceted questions that need a human touch. Most chatbot vendors don’t have this critical safety net.

 

Conversational AI Strategy for Commerce…
at Scale

Using our award-winning Personal Connections Prompts technology, our bots are able to develop rapport and comfort with customers in a way that delights, not deflates. This chatbot AI feature enables us to deliver a level of service quality that can’t be matched by a traditional contact center. 

21 Chatbot Statistics for 2021

Looking to take your chatbot to the next level? Or perhaps looking for data to support the debut of a bot on your website? We’ve got you covered with the latest chatbot statistics for 2021. Chances are that chatbots are here to stay. Thanks to the rise of the NOW Customer-what we call today’s customer

5 Live Chat Best Practices… For Converting Customers

Turn browsers into buyers with live chat. It’s wildly popular with the NOW Customer and a genius method for having one-on-one conversations with your customers. We’re going to lay out our top five live chat best practices for making real-time chat support your ecommerce conversion engine. These tips are designed to make sure you start