Imagine your customers engaging only with your best agent. Every time.
Simplr’s combination of gen AI-powered chatbots and human agents ensures that your customers are greeted with the best possible experience in every interaction. The result is unprecedented improvements in resolution rates, handle times, and customer satisfaction.
AI-powered customer engagement
Simplr’s generative AI chatbot automates and resolves up to 80% of customer support tickets while maintaining industry leading CSAT and customer effort scores.
Automation and humans to resolve even more customer inquiries
For those interactions that require a human touch, Simplr’s Human Cloud network of highly vetted expert customer service interactions ensure that every customer receives a white glove customer experience.
Customer service expertise to drive real results
Simplr is a fully managed service, backed by the expertise of one of the most reputed customer service organizations in the world in our parent company, Asurion. Our experts become your experts, empowering you to deliver more informed insights to your company leaders and drive the kind of transformation that the C-Suite will notice.
Success Story: Solo Stove reduced its digital inquiry workload by 32%
“Simplr makes it easy for us to deliver a great customer experience. The combination of a real support agent paired with a chatbot means our customers are getting the care they need at a faster rate and with the same quality support as our own agents. Best of all, our team has more time to focus on strategies to delight our customers because Simplr is helping us lower our ticket volume. It’s a win-win situation.”
– John Thrailkill, Senior Vice President of Customer Experience