Pricing

Pay per resolution, what could be fairer than that?

With Simplr, there are no fixed costs and no wasted spend. No overhead dragging you down or lingering questions about the value you receive. No payment until Simplr specialists answer your customer’s questions fully and completely.

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The service sells itself

  • Simplr is not an optimization of the old model. It’s a whole new way of thinking about customer service.
  • 24/7/365 access to our Human Cloud Network
  • Fast service over all digital channels: Email, Chat, Social, Messaging
  • AI-enabled platform ensures speed, consistency and quality
  • CSAT quality assurance surveys
  • Crystal Insights / Performance dashboard
  • Dedicated Customer Success Manager

The difference is obvious

  • Simplr’s pricing structure is simple and gimmick-free.
  • No hefty minimums
  • No hourly rates
  • No resource planning
  • No implementations or onboarding fees
  • No coverage penalties

The Simplr advantage

Flexibility, variability and scalability were all baked into our model to fix the problems endemic to the traditional contact center model. Therefore there’s no training, hiring, FTE expenses. Just aligned incentives and the ability to provide fast responses and exceptional service to your customers across all digital channels.

Getting started is Simplr too

  1. You Book Time With Us
  2. Together, We Identify the CX and Revenue Goals You’re Trying to Achieve
  3. Simplr Starts a Historical Analysis of Your Customer Conversations
  4. We Review Analysis Together and Determine Initial Scope
  5. Simplr Starts Providing Service to Your Customers
“Simplr and Zendesk is a great partnership that combines Zendesk’s powerful technology with Simplr and their scalable, always-on, omni-channel, outsourced customer service offerings”
  • Nathan Smith
  • Director, Partner Sales at Zendesk

More Customer Stories