Retail & E-commerce
Turn shoppers into buyers and buyers into fans
Adopting a NOW CX approach means supporting buyers throughout their journey. Wherever, whenever. Answering questions pre-sale, and providing support post-sale. That’s how you maximize revenue.
The benefits of beneficence
More Revenue
More Engagement
Better CSAT
Less Resource Planning
No Inefficiencies
Pre-sale service
Answering questions quickly and efficiently when someone is making a purchasing decision is the difference between ringing the register and wringing your hands. Simplr’s trained platform syncs with your helpdesk to get your buyer’s the accurate answers they need to buy, quickly.
Post-sale support
The sale is just the beginning of your relationship with the buyer. Providing fast, empathetic support through all channels when dealing with lost orders, late deliveries and billing questions is what cements it. Simplr integrates with your ecommerce system to make it happen.
Retention Efforts
Returns, refunds, and cancellations can be a huge point of friction for customers. Not with Simplr. Connecting with your eComm system helps us process returns, refunds, and cancellations and exchanges quickly and all in compliance with your own policies.
42% higher repeat purchase rate for customers who engage with Simplr
2X lift in conversion rate with Simplr
114% increase in conversion rate with Simplr