Retail & E-commerce
Turn shoppers into buyers and buyers into fans
Adopting a NOW CX approach means supporting buyers throughout their ecommerce journey. Wherever, whenever. Answering questions pre-sale, and providing support post-sale.
That’s how you maximize revenue.
The Benefits of Simplr
for Ecommerce Brands
More Revenue
More Engagement
Better CSAT
Less Resource Planning
No Inefficiencies
Mack Weldon Uses Simplr to Boost Conversion Rates by 40%
“The speed of launch with Simplr was amazing. We really needed Simplr’s help like three months before we found them, so we needed it as fast as possible. Traditional third-party contact centers I’ve worked with have needed weeks and sometimes months to hire, train, and get all those folks up to speed. So for Simplr to get up and running in barely a week and start taking tickets was incredible to see.”
- Pat Feehan, Customer Service Manager at Mack Weldon
Pre-sale service
Answering questions quickly and efficiently when someone is making a purchasing decision is the difference between ringing the register and wringing your hands. Simplr’s trained platform syncs with your helpdesk to get your buyer’s the accurate answers they need to buy, quickly.
Post-sale support
The sale is just the beginning of your relationship with the buyer. Providing fast, empathetic support through all channels when dealing with lost orders, late deliveries and billing questions is what cements it. Simplr integrates with your ecommerce system to make it happen.
Retention Efforts
Returns, refunds, and cancellations can be a huge point of friction for customers. Not with Simplr. Connecting with your ecommerce and ticketing system helps us process returns, refunds, and cancellations and exchanges quickly and all in compliance with your own policies.
Simplr Retail Partners are Winning More Customers
42% higher repeat purchase rate for customers who engage with Simplr
2X lift in conversion rate with Simplr
114% increase in conversion rate with Simplr