Tech enabled equals tech empowered
Scaling industry-best quality across our distributed workforce is made possible by our technology.
We’ve completely rewritten the playbook on training and quality assurance: training our AI platform with your knowledgebase, decision logic, guidance, prompts, and brand guidelines. The result: faster, smarter, accurate support from all our specialists.
ANINE BING was able to engage more customers by expanding hours and dramatically shortening response times
Simplr helped ANINE BING make 24/7 coverage a reality. ANINE BING can now better serve and convert customers – both US and international – during peak shopping hours.
Decreased live chat first response time by 95%
“When customers come to our website and they’re about to drop a few hundred dollars, sometimes even a few thousand dollars, they’re looking for the customer experience to match the quality of the products they’re about to purchase. We really feel like Simplr is matching those high expectations.”
- Alex Vidaeff
- Customer Experience Manager, ANINE BING
Replicate your best agent a thousand times over
Just by logging into our platform, our specialists are automatically endowed with superpowers- instantly enabled to respond and take actions with the same quality, speed, and personalization of your very best agents.
- Brand Compliance Controls: never let a specialist send an off-brand message
- “Right Response” Decision Guidance: guide specialists to the best response with in-moment prompts
- Personal Connection Prompts: suggest statements and phrases to add to personally connect with customers based on who they are
- Cross-Sell/ Up-Sell Products: recommend products to buy in selling situations
- Order Actions: cancels, refunds, returns, all without leaving Simplr’s platform
Instantly Scalable Service, Brought to You by Our Platform
Every Simplr Specialist in our network is at your service. All specialists can handle your brand’s conversations with ease because they work from our single unified platform that’s been programmed with your entire knowledgebase, policy, and brand guidelines, and guided decision logic.
For you, this means you’re not limited by a fixed staffing pool. Instead, you get access to the service capacity you need instantly, on-demand, without any notice, and without sacrificing quality.
Say goodbye to traditional training, say hello to consistent quality via in-the-moment guidance
Traditional up-front training is like giving agents a map and hoping they find their way. At Simplr, we give all our specialists an intelligent GPS, so they always know the way.
Because our platform is trained with your product and brand-specific information and decision logic, our specialists get guided to the best response and right actions, every time. It’s like having a coach over their shoulder for every interaction, to give you the peace of mind that every conversation is handled with care.
Continuous improvement and quality assurance baked in
Simplr’s ML platform constantly monitors and optimizes specialist performance across our network, which allows us to ensure you’re always getting our best:
- 10X the audit rate of traditional contact centers
- ML-Based Intelligent Routing Ensure the BEST available handles your ticket
- 24/7 Expert Support for Specialists who need assistance