Tech enabled equals tech empowered
Scaling industry-best quality across a distributed workforce is made possible by technological assistance. We train our AI platform to do the heavy lifting with decision logic, guidance, and information specific to your brand and products. The result: smarter, faster, more consistent support from all our specialists.
ANINE BING was able to engage more customers by expanding hours and dramatically shortening response times
Simplr helped ANINE BING make 24/7 coverage a reality. ANINE BING can now better serve and convert customers – both US and international – during peak shopping hours.
Decreased live chat first response time by 95%
“When customers come to our website and they’re about to drop a few hundred dollars, sometimes even a few thousand dollars, they’re looking for the customer experience to match the quality of the products they’re about to purchase. We really feel like Simplr is matching those high expectations.”
- Alex Vidaeff
- Customer Experience Manager, ANINE BING
One unified Interface
All Simplr specialists work from the same centralized interface which collects and distributes inquiries from all our customers across the network. The lack of context switching reduces the need for arduous process and systems training while increasing the speed, quality and consistency of every specialist.
Contextual guidance and tips
We train our AI platform with your product and brand specific information, policy information and decision logic unique to your needs. So when an inquiry comes in, our specialist has everything they need at their fingertips. Pre- or post-sales, it doesn’t matter. Specialists are alway ready and always armed to make the best decisions with contextual guidance.
Continuous improvement baked in
Simplr’s platform constantly monitors and analyzes specialist performance across our network allowing us to continuously ensure the work of the best performing specialists is replicated across the entire network. Your service just gets better and better in real-time.