TECHNOLOGY integrations

Plays well
with others

Simplr plugs right into your existing customer service tech stack. Integrated technology partners allow our products — Simplr Chatbot, Human Cloud Network and Voice to Digital — to deliver exceptional (and low effort) customer experiences.

Simplr’s integrated technology partners

Seamless integrations make for effortless customer experiences. We integrate with the following helpdesk, CRM, order management, and ecommerce platforms to provide a secure and efficient transfer of information. Is your platform custom-built? We can work with that, too!

Instant staffing for Zendesk emails, chats, and texts.

Personalized customer experiences within Gladly’s service platform.

24/7 staffing for customer engagements via Intercom.

Simplr integrates with a variety of Salesforce platforms.

Convert more shoppers with on-demand customer support,

24/7 customer service for ecommerce shoppers.

Chatbot integration

Chatbot automation is the fastest growing customer service channel, giving customers instant answers to straightforward inquiries. Simplr’s AI Chatbot integrates with existing or custom ticketing systems to provide friction-free resolutions and instant escalations to our Human Cloud Network for more complex inquiries.

Email integration

Email remains one of the most popular customer service channels. Email backlogs, however, are one of the most common forms of customer neglect. Through integrations with helpdesk technology, Simplr’s Human Cloud Network can speed up email response times and improve customer satisfaction.

Benefits of chat integration

Increase efficiency and productivity

The right technology integrations can help teams operate more efficiently and empower them to focus on high-touch aspects of the business.

Provide better customer experiences

Today’s customers expect on-demand experiences that require little-to-no effort. Integrations can help make CX faster and inform improvements for the future.

Convert with data

The data collected among integrated technology provides the “full picture” of the customer experience and is the key to closing deals faster, upselling, and generating customer loyalty.

Partners in delivering stellar CX

“Simplr and Zendesk is a great partnership that combines Zendesk’s powerful technology with Simplr and their scalable, always-on, omni-channel, outsourced customer service offerings.”

– Nathan Smith, Director, Partner Sales at Zendesk

Ready to transform your contact center model?