Seamless integration makes for seamless service
As an important part of your overall customer service stack, Simplr integrates with all your core platforms so our specialists can access important information and all interactions are logged with your helpdesk and CRM.
The customer facing piece of the puzzle
Any inquiries that come in across digital channels are seamlessly passed to the Simplr platform which then routes them to available specialists. The AI ensure high-quality, brand specific information is used in the exchange, then logs are passed back to the helpdesk.
A solution for popular helpdesks
By integrating with your helpdesk platform Simplr is able to sync all of your macros and other relevant information so that our specialists can provide fast, accurate answers to all customer questions. And all engagements are reported back to, you know, help with reporting.
All in with Ecommerce and Order Management
By integrating with your ecommerce and order management platforms, Simplr specialists service capabilities are enhanced with all relevant information for cancellations, refunds, returns, order information, subscription information and more in real-time.
“Simplr and Zendesk is a great partnership that combines Zendesk’s powerful technology with Simplr and their scalable, always-on, omni-channel, outsourced customer service offerings”
- Nathan Smith
- Director, Partner Sales at Zendesk