Technology Partners
Plays well
with others.
Simplr plugs right into your existing customer service tech stack. Integrated technology partners allow our EngageNow Suite, Human Cloud Network, and Simplr Chatbot to deliver exceptional (and low effort) customer experiences.
Simplr’s Integrated Technology Partners
Seamless integrations make for effortless customer experiences.
We integrate with the following helpdesk, CRM, order management, and ecommerce platforms to provide a secure and efficient transfer of information. Is your platform custom-built? We can work with that, too!
Zendesk
Instant staffing for Zendesk emails, chats, and texts.
Gorgias
Enhanced and centralized support for Gorgias’s ecommerce helpdesk.
Kustomer
Simplr helps Kustomer deliver faster, richer experiences to customers.
Gladly
Personalized customer experiences within Gladly’s service platform.
Intercom
24/7 staffing for customer engagements via Intercom.
Salesforce
Simplr integrates with a variety of Salesforce platforms.
Shopify
Convert more shoppers with on-demand customer support,
Magento
24/7 customer service for ecommerce shoppers.
Chatbot Integration
Chatbot automation is the fastest growing customer service channel, giving customers instant answers to straightforward inquiries. Simplr’s AI Chatbot integrates with existing or custom ticketing systems to provide friction-free resolutions and instant escalations to our Human Cloud Network for more complex inquiries.
Email Integration
Email remains one of the most popular customer service channels. Email backlogs, however, are one of the most common forms of customer neglect. Through integrations with helpdesk technology, Simplr’s Human Cloud Network can speed up email response times and improve customer satisfaction.
Benefits of chat integration
Increase efficiency and productivity
The right technology integrations can help teams operate more efficiently and empower them to focus on high-touch aspects of the business.
Provide better customer experiences
Today’s customers expect on-demand experiences that require little-to-no effort. Integrations can help make CX faster and inform improvements for the future.
Convert with data
The data collected among integrated technology provides the “full picture” of the customer experience and is the key to closing deals faster, upselling, and generating customer loyalty.
“Simplr and Zendesk is a great partnership that combines Zendesk’s powerful technology with Simplr and their scalable, always-on, omni-channel, outsourced customer service offerings.”
- Nathan Smith
- Director, Partner Sales at Zendesk
