Technology Partners

Plays well
with others.

Simplr plugs right into your existing customer service tech stack.  Integrated technology partners  allow our Human Cloud Network and Simplr Chatbot to deliver exceptional (and low effort) customer experiences.

Simplr’s Integrated Technology Partners

Seamless integrations make for effortless customer experiences.
We integrate with the following helpdesk, CRM, order management, and ecommerce platforms to provide a secure and efficient transfer of information. Is your platform custom-built? We can work with that, too!

Zendesk

Instant staffing for Zendesk emails, chats, and texts.

Gorgias

Enhanced and centralized support for Gorgias’s ecommerce helpdesk.

Kustomer

Simplr helps Kustomer deliver faster, richer experiences to customers.

Gladly

Personalized customer experiences within Gladly’s service platform.

Intercom

24/7 staffing for customer engagements via Intercom.

Salesforce

Simplr integrates with a variety of Salesforce platforms.

Shopify

Convert more shoppers with on-demand customer support,

Magento

24/7 customer service for ecommerce shoppers.

Chatbot Integration

Chatbot automation is the fastest growing customer service channel, giving customers instant answers to straightforward inquiries. Simplr’s AI Chatbot integrates with existing or custom ticketing systems to provide friction-free resolutions and instant escalations to our Human Cloud Network for more complex inquiries.

Email Integration

Email remains one of the most popular customer service channels. Email backlogs, however, are one of the most common forms of customer neglect. Through integrations with helpdesk technology, Simplr’s Human Cloud Network can speed up email response times and improve customer satisfaction.

Benefits of chat integration

Increase efficiency and productivity

The right technology integrations can help teams operate more efficiently and empower them to focus on high-touch aspects of the business.

Provide better customer experiences

Today’s customers expect on-demand experiences that require little-to-no effort. Integrations can help make CX faster and inform improvements for the future.

Convert with data

The data collected among integrated technology provides the “full picture” of the customer experience and is the key to closing deals faster, upselling, and generating customer loyalty.

“Simplr and Zendesk is a great partnership that combines Zendesk’s powerful technology with Simplr and their scalable, always-on, omni-channel, outsourced customer service offerings.”
  • Nathan Smith
  • Director, Partner Sales at Zendesk