The only thing wrong with the traditional model is everything.
The fixed and rigid nature of the traditional contact center model causes companies to make costly tradeoffs that most often result in trade-downs for your customer’s experience. With NOW CX, you’ll start putting your customers first.
to this long list of, “no’s”
No idle time, no understaffing, no overstaffing, no minimums, no scheduling, no hiring, no firing, no training, no deflection, no neglect, no self recrimination, no excuses. No wasting money on things that don’t go toward serving your customer like being available whenever, wherever.
Mack Weldon Partners with Simplr to Deliver Premium Customer Service That Would Be Unachievable in a Traditional Model
40% increase in Conversion Rate
4.7/5 CSAT Score
Average FRT of 12 Seconds on Chat, 23 Minutes on Email
“It’s hard for CS teams because we often have to sacrifice that value-added type of service levels because of staffing limitations. But we realized Simplr would be able to help us relieve some of those limitations so that we can focus on driving the best service possible”
- Pat Feehan
- Customer Service Manager at Mack Weldon
Out with the old, in with the NOW
With Simplr’s model and distributed always-on network, you won’t have any of the constraints of the traditional contact center, instead you’ll enjoy expanding your hours, expanding your channels, improving your response time, improving your conversion rate and getting blissful, deep sleep every night.
Customer-first experiences, every time
When you embrace NOW CX you’re able to reinvest the excess costs associated with the inefficient contact center into customer-first experiences. This is most important in light of the ever increasing expectations of the NOW customer who expects Amazon-esque experiences from every brand they do business with.