Decrease Resource Planning
Peace of mind, without all the prep
You didn’t get into customer service to do constant resource planning and demand forecasting. You got in it to help people. And that’s exactly what a switch to Simplr lets you do.
A revolutionary model that meets your needs, automatically
When you engage with Simplr, we train our AI to learn your brand voice and product knowledge so we can use any of our distributed network of highly-qualified specialists to support your customers. So you automatically have the right capacity to meet your fluctuating demand.
Paula’s Choice was able to scale always-ready customer service by providing fast empathetic responses to customer questions through volume fluctuations
Instant scale. During the company’s anniversary sale in June, Simplr was able to handle over 6,000 tickets.
Backlog relief. Simplr helped Paula’s Choice dig out of a 4,000 email backlog in the wake of COVID-19.
“We were pretty much at capacity, and we were looking for ways to scale. It made me feel a little nervous because we couldn’t sustain hiring more and more people, especially since during the slower times of the year, they wouldn’t have anything to do. It was a relief to see Simplr come on and start answering emails by the hundreds.”
- Joshua Hamman
- Director of Client Services, Paula’s Choice
No more planning, no more forecasting
And no more backlogs. Simplr partners with your team to handle the requests and inquiries coming in through your digital channels. We’re always on and ready to engage which means no matter what the volume you’ll be perfectly staffed to get ahead of the curve, and make sure no customer is left waiting.
Solve the constant headcount headache
End the costly, stressful scramble to hire, train, and ramp new agents for your team through attrition and seasonality. At Simplr, we train our platform with decision logic, guidance, and information specific to your brand so any one of our specialists in our Human Cloud Network can answer customer questions quickly and accurately without traditional up-front training. That way, we can flex up and down to meet your volume through any surge.
Do what you do best
When you’re free of the hiring, training, and workforce management headaches, you’ll have more time to focus on strategic initiatives. With your new found peace of mind and the time you recapture, coupled with the analytics native to the Simplr platform, you’ll be able to easily identify experience gaps and areas of opportunity so CX can become a revenue driver.