Actionable insights for Better Customer Experiences
NOW CX is all about exceeding customer expectations with consistent, high-quality service. But when customer data is siloed around your business, it’s hard to figure out how to get it right. Simplr breaks down the barriers providing you the tools and real-time data needed to increase visibility and transparency. Which leads to less friction in your customer experience, and more revenue opportunity for your business.
A virtuous feedback loop
The Simplr platform automatically monitors specialist performance and uses CSAT scores and written customer feedback to continually improve the quality of their answers in real-time. These data-driven insights are then fed back into the platform creating a virtuous loop of service, feedback and improvement.
Real-time visibility into performance
Every engagement comes with a real-time dashboard to monitor the performance of your customer service. View CSAT scores, ticket types, speed of service, favored channels, even sentiment analysis which you can use to reduce friction in the buyer’s journey.
Crystal Insights, crystal clear decisions
There’s nothing like making data-informed decisions. And our BI software uses real-time data to feed you real-time insights that you can use to find ticket clusters and experience gaps that you can use to improve your overall business. Suddenly, CX isn’t a cost center but a strategic driver of the business.