How We Work

Better Than a BPO

As an alternative to a traditional BPO, Simplr’s platform allows companies to get the most out of automation and human labor by having them work together.

Watch Simplr in Action

Solo Stove Finds Peace of Mind

“So much is changing so quickly with ChatGPT and LLMs. Simplr is doing leading-edge work in this field – they’ve helped us implement our own generative AI chatbot, which is proving to be a game changer in terms of providing a truly stellar customer experience while helping us achieve greater efficiency. We have confidence in Simplr and how they are helping us bring generative AI into our CX in a safe, responsible way.” — Gretchen Mock, Community Support Manager, Solo Stove

The EngageNow Suite is Changing the Game

80% of consumers are more more willing to use a chatbot if they know they can easily (and quickly!) transfer to a live person. The EngageNow Suite features value-based routing to Simplr’s Human Cloud Network, a community of high-quality agents who can handle complex questions. Oh, and it’s fully-managed by Simplr’s data science team and conversational designer.

Ready to retool your CX organization?