How We Work

Better Than a BPO

As an alternative to a traditional BPO, Simplr’s platform allows companies to get the most out of automation and human labor by having them work together.

Watch Simplr in Action

Solo Stove Finds Peace of Mind

“With our first chatbot, we needed a dedicated full-time employee to manage the bot. Not only was this time consuming but there was also a learning curve. One of the big appeals for us with Simplr is that Simplr’s chatbot is part of a managed service. Simplr’s EngageNow Suite gives us peace of mind and frees up the person who used to manage the bot to focus on more strategic CX initiatives.

— John Thailkill, SVP of Customer Experience, Solo Stove

The EngageNow Suite is Changing the Game

80% of consumers are more more willing to use a chatbot if they know they can easily (and quickly!) transfer to a live person. The EngageNow Suite features value-based routing to Simplr’s Human Cloud Network, a community of high-quality agents who can handle complex questions. Oh, and it’s fully-managed by Simplr’s data science team and conversational designer.