How We Work

Better Than a BPO

Don’t call it a cost center! Unlike traditional contact centers, Simplr has created live chat support services that help businesses drive higher customer engagement and generate more revenue. Simplr is the go-to experience platform for the NOW CX era.

The Human Cloud Network:

Our Specialists aren’t part of a fixed workforce with set schedules and hourly wages typically found in an outsourced contact center. Simplr’s model leverages a distributed network of thousands of uniquely talented specialists. These Specialists are not only equipped with the customer service tools they need to service your customers in an instant but are also prepared with ways to engage customers.

AI-Enabled Platform

How are the specialists in our Human Cloud Network always ready and prepared to answer your customer questions with such high quality? Because our customer support team is backed by our AI and ML enabled platform which syncs necessary data and logic, routes in-scope tickets, and provides one unified interface for specialists. They are able to manage everything they need to serve your customers as well as produce ways to engage customers.

Actionable Business Insights

While Specialists are using our live chat support services, use data to continually improve their performance. Businesses can also identify and improve the customer experience and how to engage customers across the complete buyer’s journey.

Up and Running in No Time

Getting started with Simplr is easy. If you have a compatible system, we can get you up and running in as quickly as two weeks.  It goes like this:

  1. You book time with us
  2. Together, we identify the CX and revenue goals you’re trying to achieve
  3. Simplr starts a historical analysis of your customer conversations
  4. We review analysis together and determine initial scope
  5. Simplr starts providing customer support service to your customers