Increase your engagement with customers, increase your revenue from customers.
Customers spend more, more often with companies that provide great service. So why is customer support managed like a cost center? Because the current contact center model makes it impossible to deliver consistently exceptional service. And anything costs you revenue.
An unfair advantage on the business battlefield
The online marketplace is crowded and your competitors are just a click away. With so many choices, how do you stand out to buyers? Treat everyone like a VIP and they’ll respond by spending like a VIP, up to 20% more per purchase.*
Ditch the traditional contact center model that forces costly compromises and start offering proactive service
Use our distributed network of specialists and AI to offer rapid responses 24/7/365 across all digital channels
Increase conversions, spend and loyalty when you eliminate neglect and create more superfans
Increase conversion rates
In today’s world, just getting people to your website can be a time-consuming and costly endeavor. Don’t waste the visit. In fact, 78% of customers have backed out of a purchase due to poor service, but with proactive customer engagement you can pick up what’s lying on the table. Your CFO will thank you.
Increase repeat purchase rate
We live in a world of instant gratification, and there’s no easier way to lose customers than to make them feel neglected. Finding new customers is 5X to 25x more expensive than keeping a current one, so it just makes sense not to be there on any channel when your customer has questions. Unless, of course, you don’t like money.
Eliminate friction in the buying process
One advantage of the Simplr’s solution is the inclusion of Crystal Insights which uses natural language processing to analyze customer inquiries and identify trends and clusters of common issues. Solve those and, you guessed it,revenues start to increase.
20% conversion rate on Simplr-assisted inquiries
“We weren’t able to get to customers in a timely manner that really respected the customer’s time, especially when they’re trying to make a purchase decision. That’s where Simplr came in.”
- Matthew McCarron
- Director of CX, Happiest Baby, Inc.