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Leaders feel overwhelmed when the customer experience is impacted by... unexpected fulfillme

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Quality service with no downtime costs.

Our network of remote, on-demand specialists replicate your best reps to handle any volume at any time. Delivering high-quality, best-in-class response times used to be expensive, until now. Only pay for results--not downtime or inefficiency.

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“Simplr jumping on board and assisting with our chat and email volume has been a blessing in disguise. It has truly been an incredible experience.”

 

Alexandria Collis

US CX Manager, Princess Polly

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Simplr works with all of your existing systems.

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Fueling growth with high-quality customer experiences.

  • Outpacing competitors

    Email is still the most commonly used digital customer service channel. 54% of customers have used email customer service channels in the last year.

    Simplr answers over 80% of emails in under 3 hours and over 72% of emails in under 2 hours on a 24 hour basis, when 12 hours is the norm.

  • Not your average joe (or BPO)

    Simplr Specialists can respond to chats, emails, social direct messages, and text messages at the same caliber as your highest-performing, most-tenured customer service team member or BPO agent.

    The result is a consistently excellent customer experience… at scale.

  • 24/7 human-staffed live chat

    The ability to staff, train, and retain qualified agents is the number one hurdle to providing 24/7, human-staffed live chat.

    Simplr’s on-demand solution eliminates these hurdles through a unique blend of AI technology and on-demand talent that delivers the first response to 80% of chats in under 30 seconds.

  • The best of both worlds - high quality + low cost

    We recognize the need for a human touch on every interaction.

    By leveraging the on-demand economy, Simplr empowers brands with scaleable, US-based staffing across all digital channels at a fraction of the cost of a traditional call center or hiring in house.

Why customers choose us

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Scales up and down instantly

With our variable cost outsourcing solution for customer service, you only pay for results--not downtime or inefficiency. 24/7 coverage with the ability to scale up and down instantly.

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Best-in-class

We understand how hard it is to scale great customer experiences during the unexpected. Using flexible, on-demand talent, we replicate your best reps to deliver high-quality service to answer every customer question.

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Trusted partner

Protecting your customer’s information is key. We’ve developed a scalable technology platform with enterprise grade security and data privacy protections - so you can stay focused on growing the business, worry-free.

The highest standard of support.

Live chat first response time
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Before
2 min 40 sec

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Simplr
<30 sec

Email first

response time
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Before
24h

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Simplr
<3h

Enhancing customer experience
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Simplr
+ 7 - 16%

Increasing sales 
conversions
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Simplr
Up to 20%

Simplr’s pricing structure is simple and gimmick-free.

Eliminate the onboarding, training and attrition costs of traditional BPO.

  • 24/7/365 coverage
  • Email, chat, and social direct messages
  • Flexibility to scale up and down instantly
  • No recruiting costs
  • No classroom training costs
  • No equipment or license costs
  • No implementation fees
  • No overtime
Let’s get started.

With Simplr customer service, you’ll always have on-demand staffing to answer your customers’ questions. We’re here for you.

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