COVID-19: We have thousands of on-demand agents ready to answer your customers' questions. Learn more
Our network of remote, on-demand specialists replicate your best reps to handle any volume at any time. Delivering high-quality, best-in-class response times used to be expensive, until now. Only pay for results--not downtime or inefficiency.
Email is still the most commonly used digital customer service channel. 54% of customers have used email customer service channels in the last year.
Simplr answers over 80% of emails in under 3 hours and over 72% of emails in under 2 hours on a 24 hour basis, when 12 hours is the norm.
Simplr Specialists can respond to chats, emails, social direct messages, and text messages at the same caliber as your highest-performing, most-tenured customer service team member or BPO agent.
The result is a consistently excellent customer experience… at scale.
The ability to staff, train, and retain qualified agents is the number one hurdle to providing 24/7, human-staffed live chat.
Simplr’s on-demand solution eliminates these hurdles through a unique blend of AI technology and on-demand talent that delivers the first response to 80% of chats in under 30 seconds.
We recognize the need for a human touch on every interaction.
By leveraging the on-demand economy, Simplr empowers brands with scaleable, US-based staffing across all digital channels at a fraction of the cost of a traditional call center or hiring in house.
With our variable cost outsourcing solution for customer service, you only pay for results--not downtime or inefficiency. 24/7 coverage with the ability to scale up and down instantly.
We understand how hard it is to scale great customer experiences during the unexpected. Using flexible, on-demand talent, we replicate your best reps to deliver high-quality service to answer every customer question.
Protecting your customer’s information is key. We’ve developed a scalable technology platform with enterprise grade security and data privacy protections - so you can stay focused on growing the business, worry-free.
2 min 40 sec
+ 7 - 16%
Up to 20%