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Leaders feel overwhelmed when the customer experience is impacted by... unexpected fulfillme

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Quality service with no downtime costs.

Our network of remote, on-demand specialists replicate your best reps to handle any volume at any time. Delivering high-quality, best-in-class response times used to be expensive, until now. Only pay for results--not downtime or inefficiency.

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“Simplr jumping on board and assisting with our chat and email volume has been a blessing in disguise. It has truly been an incredible experience.”

 

Alexandria Collis

US CX Manager, Princess Polly

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Simplr works with all of your existing systems.
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Fueling growth with high-quality customer experiences.

  • Outpacing competitors

    Email is still the most commonly used digital customer service channel. 54% of customers have used email customer service channels in the last year.

    Simplr answers over 80% of emails in under 3 hours and over 72% of emails in under 2 hours on a 24 hour basis, when 12 hours is the norm.

  • Not your average joe (or BPO)

    Simplr Specialists can respond to chats, emails, social direct messages, and text messages at the same caliber as your highest-performing, most-tenured customer service team member or BPO agent.

    The result is a consistently excellent customer experience… at scale.

  • 24/7 human-staffed live chat

    The ability to staff, train, and retain qualified agents is the number one hurdle to providing 24/7, human-staffed live chat.

    Simplr’s on-demand solution eliminates these hurdles through a unique blend of AI technology and on-demand talent that delivers the first response to 80% of chats in under 30 seconds.

  • The best of both worlds - high quality + low cost

    We recognize the need for a human touch on every interaction.

    By leveraging the on-demand economy, Simplr empowers brands with scaleable, US-based staffing across all digital channels at a fraction of the cost of a traditional call center or hiring in house.

Why customers choose us
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Scales up and down instantly

With our variable cost outsourcing solution for customer service, you only pay for results--not downtime or inefficiency. 24/7 coverage with the ability to scale up and down instantly.
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Best-in-class

We understand how hard it is to scale great customer experiences during the unexpected. Using flexible, on-demand talent, we replicate your best reps to deliver high-quality service to answer every customer question.
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Trusted partner

Protecting your customer’s information is key. We’ve developed a scalable technology platform with enterprise grade security and data privacy protections - so you can stay focused on growing the business, worry-free.

The highest standard of support.

Live chat first response time
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Before
2 min 40 sec

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Simplr
<30 sec

Email first

response time
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Before
24h

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<3h

Enhancing customer experience
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+ 7 - 16%

Increasing sales 
conversions
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Up to 20%

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“Simplr has helped Happiest Baby convert 20% of live chat messages into sales."

Matthew McCarron

Director of CX at Happiest Baby Inc.
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“I could tell from our very first call that Simplr really cares about its partners. They're able to offer an extremely great experience no matter whether traffic is high or low.”

Alex Vidaeff,

CX Manager at Anine Bing
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“Simplr was the perfect fit when I needed immediate help due to a volume spike. The team is extremely professional, knowledgeable and always looking for ways to be a bigger help.”

Christopher Curry

Head of CS at Kettle & Fire

Simplr’s pricing structure is simple and gimmick-free.

Eliminate the onboarding, training and attrition costs of traditional BPO.
  • 24/7/365 coverage
  • Email, chat, and social direct messages
  • Flexibility to scale up and down instantly
  • No recruiting costs
  • No classroom training costs
  • No equipment or license costs
  • No implementation fees
  • No overtime
Let’s get started.

With Simplr customer service, you’ll always have on-demand staffing to answer your customers’ questions. We’re here for you.

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At Simplr, our mission is to rapidly expand your inbound customer service capacities with speed, empathy and precision. Simplr is a customer service outsourcing company offering top-notch, flexible and affordable customer service solutions without the sneaky practices of the old school BPOs/offshore call centers. We support pre-sale, post-sale and sales support for email, chat, SMS and other inbound channels and are compatible with most help desk and billing/shipping platforms. Don’t leave your customers waiting, sign up today!

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