Leaders feel overwhelmed when the customer experience is impacted by…
Quality service with no downtime costs.
Our network of remote, on-demand specialists replicate your best reps to handle any volume at any time. Delivering high-quality, best-in-class response times used to be expensive, until now. Only pay for results–not downtime or inefficiency.
“Simplr jumping on board and assisting with our chat and email volume has been a blessing in disguise. It has truly been an incredible experience.”
Alexandria Collis
US CX Manager, Princess Polly
Simplr works with all of your existing systems.
Fueling growth with high-quality customer experiences.
Outpacing competitors
Email is still the most commonly used digital customer service channel. 54% of customers have used email customer service channels in the last year.
Simplr answers over 80% of emails in under 3 hours and over 72% of emails in under 2 hours on a 24 hour basis, when 12 hours is the norm.
24/7 human-staffed live chat
The ability to staff, train, and retain qualified agents is the number one hurdle to providing 24/7, human-staffed live chat.
Simplr’s on-demand solution eliminates these hurdles through a unique blend of AI technology and on-demand talent that delivers the first response to 80% of chats in under 30 seconds.
Not your average joe (or BPO)
Simplr Specialists can respond to chats, emails, social direct messages, and text messages at the same caliber as your highest-performing, most-tenured customer service team member or BPO agent.
The result is a consistently excellent customer experience… at scale.
The best of both worlds – high quality + low cost
We recognize the need for a human touch on every interaction.
By leveraging the on-demand economy, Simplr empowers brands with scaleable, US-based staffing across all digital channels at a fraction of the cost of a traditional call center or hiring in house.
Why customers choose us?
Scales up and down instantly
With our variable cost outsourcing solution for customer service, you only pay for results–not downtime or inefficiency. 24/7 coverage with the ability to scale up and down instantly.
Best-in-class
Our specialists are not your typical contact center talent. With the help of our advanced technology, we replicate your best reps to deliver high-quality service to answer every customer question.
Trusted Partner
We are incubated by Asurion, the largest tech protection and support provider in the world. Asurion provides Simplr with secure financial backing, world-class data security, and access to a range of enterprise customer service capabilities.
The highest standard of support
24/7 human-staffed live chat
Before
2Min 40sec
Simplr
<30 sec
Email responses in less than 3 hours
Before
24h
Simplr
<3h
Enhancing customer experience
Simplr
+7 – 16%
Increase customer satisfaction
Simplr
Up to 20%
“Simplr has helped Happiest Baby convert 20% of live chat messages into sales.”
Matthew McCarron
Director of CX at Happiest Baby Inc.
“I could tell from our very first call that Simplr really cares about its partners. They’re able to offer an extremely great experience no matter whether traffic is high or low.”
Alex Vidaeff
CX Manager at Anine Bing
“Simplr was the perfect fit when I needed immediate help due to a volume spike. The team is extremely professional, knowledgeable and always looking for ways to be a bigger help.”
Christopher Curry
Head of CS at Kettle & Fire
Simplr’s pricing structure is simple and gimmick-free.
Eliminate the onboarding, training and attrition costs of traditional BPO.
- 24/7/365 coverage
- Email, chat, and social direct messages
- Flexibility to scale up and down instantly
- No recruiting costs
- No classroom training costs
- No equipment or license costs
- No implementation fees
- No overtime
With Simplr customer service, you’ll always have on-demand staffing to answer your customers’ questions. We’re here for you.
