Meet the demands of the always-on NOW customer
Transforms a traditional cost center into a revenue driver
Great for pre-sales service and pos-sales support
Exceptional service makes the register ring
Create five-star fans with fast accurate responses
Stop neglecting and deflecting and losing sales
Spend more time on strategy and less on forecasting
The old model forces you to make costly compromises
Scale up or down automatically to meet demand
Drive accuracy and speed among a distributed workforce
Spot and eliminate service deficiencies with real-time insights
Automation for the NOW CX era
Fast, accurate answers across all digital channels
Happy customers buy more and more often
Proactive support leads to greater loyalty
Meet the NOW Customer
Pros and Cons of Outsourcing Customer Service
Moving Beyond the Contact Center Model
Introducing the NOW CX Maturity Model
The Upstream Series: Customer Experience Redefined
Calculating the Cost of Customer Neglect
Simplr’s New Book Is Your Blueprint for CX Success
Personalization in Customer Service Was Hard to Scale… Until Now
5 Hallmarks of an Exceptional Chat Experience in 2021
What is Conversational Commerce? And Simplr’s Awesome Approach
What Is Customer Effort Score?
Understanding the NOW Customer –> 2 Key Things to Know for 2021