BPOs, NOW Customers, and the Future of Retail

Can BPOs provide the customer service that today’s consumers expect?

To help answer this question, Simplr CMO Daniel Rodriguez sat down with Business Reporter for its “Future of Retail” campaign. The interview touches on struggles that companies are facing with the ever-increasing demands of the “NOW Customer,” including their BPO’s inability to scale at a rapid pace.

As we’ve seen in the State of Ecommerce Customer Service, the way that a retailer handles seasonal spikes in volume has a major impact on the long-term success of the business. We hope you’ll enjoy this video!