About Sarah Picchi

Data Science Quality & Efficiency

Three Reasons Why GenAI Bots Can Immediately Produce Step Function Improvements in Take Rates and CSAT Scores

August 3, 2023
Chatbots & Self-Service Data Science Quality & Efficiency

Metrics that Matter in Chatbot Assessments

June 16, 2023
CX Transformation Ecommerce Quality & Efficiency

Streamlining Customer Support: 3 Steps to Tackling Ticket Backlogs

June 6, 2023
Drive Revenue NOW CX

Cost-Efficient Customer Service: Quality without the Price

June 5, 2023
Chatbots & Self-Service CX Transformation Data Science

Questions to Ask When Evaluating a Generative AI (LLM) Chatbot Provider

May 2, 2023
CX News

FCP Euro Customer Experience Q&A

April 5, 2023
NOW CX Quality & Efficiency

BPOs, NOW Customers, and the Future of Retail

March 7, 2023
Chatbots & Self-Service CX Transformation Data Science

Benefits and Risks of ChatGPT in Customer Service 

January 15, 2023
Data Science Quality & Efficiency

What Should You Do When a Customer Wants to Cancel Their Subscription?

December 12, 2022
CX Transformation Uncategorized

A CCO Alone Won’t Fix Your CX

November 21, 2022
Chatbots & Self-Service Quality & Efficiency

Your Company’s Customer Service Email Inbox, Unpacked

September 26, 2022
Drive Revenue Ecommerce

5 reasons why CX is now the biggest differentiator in eCommerce

September 8, 2022
CX News Ecommerce

How to Attract and Market to Generation Z Customers

August 31, 2022
CX News Quality & Efficiency

Is It Time to Break Up with Your Contact Center?

August 31, 2022
Chatbots & Self-Service CX Transformation

Top 3 Challenges of Implementing Artificial Intelligence in Customer Service

August 18, 2022