About Sarah Picchi

Quality & Efficiency Research & Reports

Do emojis improve customer service interactions? Let’s find out!

August 3, 2022
Chatbots & Self-Service Quality & Efficiency

AI Solutions in Customer Service: Q&A with Simplr Data Scientist Damien Thioulouse

June 28, 2022
CX Transformation Ecommerce

How to Bring the In-Store Shopping Experience Online

May 24, 2022
CX Transformation Drive Revenue Uncategorized

Developing a Chatbot for Your Website

May 3, 2022
Chatbots & Self-Service Research & Reports

How Do Consumers Really Feel About Chatbots?

April 13, 2022
CX Transformation NOW CX

Moving Beyond the Contact Center Model

April 7, 2022
CX Transformation NOW CX

Introducing the NOW CX Maturity Model

March 28, 2022
Chatbots & Self-Service Quality & Efficiency

What to Know When Selecting a Chatbot Vendor

March 8, 2022
Drive Revenue NOW CX

Calculating the Cost of Customer Neglect

February 21, 2022
Drive Revenue Research & Reports Uncategorized

How Great Customer Service is Generating More Revenue for Quick Service Restaurants

January 25, 2022
Research & Reports

3 Common Mistakes in Ecommerce Customer Service

September 30, 2021
Uncategorized

The Future of Work: Workplace Trends for 2021

September 19, 2021
Uncategorized

Call Center Outsourcing: What are the Hidden Costs and Commitments?

August 20, 2021
Chatbots & Self-Service

AI Chatbots for Websites – Oops! 7 Mistakes to Avoid

August 12, 2021
Uncategorized

Live Chat Statistics 2021: What Every Business Should Know

August 11, 2021