About Hannah Armstrong

Hi! I'm Hannah, and I serve as the Account Based Marketing Manager here at Simplr. I enjoy helping brands meet every customer in the moment with NOW CX.

Drive Revenue Research & Reports

Revolutionizing Retail: Assessing the Potential of Generative AI in Digital CX

August 24, 2023
Drive Revenue Ecommerce

How to Turn Every Customer Interaction into a Revenue-Generating Opportunity

August 24, 2023
CX News CX Transformation

Two Mind-Blowing Stats from a Recent Major Report on GenAI, and How They Impact Customer Service

July 25, 2023
CX Transformation Research & Reports

Generative AI for CX Leaders

July 18, 2023
Chatbots & Self-Service CX Transformation Quality & Efficiency

Generative AI Chatbots: A Key to CX Success

July 14, 2023
CX Transformation Research & Reports

Reimagining the Contact Center RFP

May 15, 2023
CX Transformation NOW CX Research & Reports

Apparel & Fashion: The Difference Between Good Enough and Great CX in 2023

March 31, 2023
Ecommerce Quality & Efficiency Research & Reports

2023 State of Health and Beauty Online CX: How to Maximize Revenue and Loyalty 24/7/365

March 9, 2023
Ecommerce Quality & Efficiency Research & Reports

Sporting Goods Retailers: How to Apply Black Friday Best Practices to All Seasons

February 13, 2023
Chatbots & Self-Service NOW CX Quality & Efficiency

4 Ways to Reduce Customer Service Phone Volume

February 7, 2023
Financial Services Quality & Efficiency

Financial Services: Bridging the Gap Between Great Customer Experiences and Compliance

January 30, 2023
CX Transformation NOW CX Quality & Efficiency

Why Businesses Are Turning to Gig 2.0 Models to Scale Customer Service

January 4, 2023
Drive Revenue Restaurants & Food Service

How QSRs Can Build Better Brand Loyalty And Revenue With Exceptional Customer Experiences

December 13, 2022
Quality & Efficiency Restaurants & Food Service

3 CX Metrics Every Quick Service & Fast Casual Restaurant Should Be Measuring

December 12, 2022