Outsource Shopify Customer Service

Don’t leave your Shopify store customers waiting! Get high-quality answers to your customer emails and real-time live chats. Outsource your Shopify customer service to our US-based, 24/7 customer support experts.

NOTE: If you’re looking to contact Shopify customer support, you can contact the support team directly at this official link.

Simplr can be up and running for your ecommerce site within hours.

“Good enough” CX is not going to cut it in the era of the NOW Customer. When it comes to online shopping, visitors demand customer service that’s on-par with the best customer experiences they’ve ever had. Can you deploy that caliber of service on your Ecommerce properties? And how soon?

Ecommerce stores that sell products on Shopify’s platform can use Simplr’s Human Cloud Network to outsource to a proven provider and:

  • Eliminate backlogs in a matter of days (hours, in some cases)
  • Reduce first response time
  • Increase CSAT
  • Generate more revenue and success with Conversational Commerce
  • Get the most out of special offers


than a BPO.

Fashion retailer and outsourced partner Princess Polly has 42% higher repeat purchase rate for customers who engage with Simplr

“Simplr jumping on board and assisting with our real-time chat and email volume has been a blessing… it has truly been an incredible experience.”

Alexandria Collis, Director of Customer Experience, Princess Polly (powered by Shopify)

How Simplr Customer Service Outsourcing Works with Shopify Websites

Simplr uses your knowledge base, macros, and historical customer inquiries to understand your business, product, management, and brand. What if you could respond to every question and fulfillment, purchase orders, product returns, payment issues and even upsell?

Our highly-trained and vetted outsourced customer support team is on standby to receive your emails, chats, social media DMs, and/or SMS messages. You no longer have to worry about recruiting, hiring, scheduling and training part-time or full-time CS employees.

We use machine learning and AI to assist Simplr support specialists and aim to resolve 50%+ of customer inquires. We don’t just read off an outdated script. Far from it. We can take ownership of any issue, whether it’s a question about fulfillment, product pricing, discounts, purchase orders, product returns or inventory. Our NOW CX model is more equipped to handle the uncertainty of today’s customer service needs.

Your store’s customers get the answers they need quickly and accurately. You get better first response time and higher customer satisfaction needed to build your brand.

High quality · Low cost

  1. Pay for what you need. Ask for less time, more time, or overtime… without the guilt (or the extra recruitment).
  2. No hidden costs. Pay for resolutions and results, not fees and overhead like at a call center.
  3. 24/7 coverage. Your customers keep odd hours in many time zones. So do we.
  4. We’ve got talent. Simplr has access to the highest-quality talent pool of experts.

Simplr is your Shopify outsourcing provider that was built for ecommerce and growth. Whether your industry is fashion, retail, outdoor, computer software, dropshipping, or if you’re a service provider… Simplr can lend a hand. We are not a call center — far from it. We give your team the flexibility to focus on other parts of the business, fulfillment, shipping/delivery, and inventory. And of course making an amazing product.

Many Shopify stores leverage Simplr to alleviate the pain of pre-sale and post-sale inquiry backlogs, hiring employees, scaling support and other issues. We’re of the mind that customer success is a money maker and not a cost center. Our partners would agree!

Don’t let your Shopify store’s inbox can be over-run by easy-to-answer questions such as explanation of policies, shipping status and other basics that are available on your web store. Let our laser-focused Simplr Specialists make quick work of these transactional support tickets before they start adding up.

Win new customers by leveraging our personalized pre-sale and sales support experience solutions. Our Specialists don’t simply answer questions – they are dedicated to making the the most of emails, live chat, SMS and other inbound channels and can help you improve your CS and increase the conversion rate of your Shopify store at scale. Our Specialists are based in the United States and can connect with your customer base better than any chatbot or offshore business process outsourcer.

Further reading: 3 tips for Ecommerce customer service outsourcing