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Outsource Shopify Customer Service

Don't leave your Shopify store customers waiting! Get high quality answers to your customer emails and chats. Outsource your customer service to our razor-sharp, US-based,  24/7 customer support specialists.

NOTE: If you're looking to contact Shopify customer support, you can contact the support team directly at this official link.

Simplr can be up and running for your shop within hours.
Click the button below to find out more.
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Simplr customer service specialists provide excellent, outsourced support to your customers
  • Headshot Meg Shiffman at CAVA

    "Simplr’s support has resulted in faster
    responses and broader support hours, while
    successfully maintaining the CAVA voice"

    Profile picture of Meg Schiffman, Director of Marketing, CAVA

    Meg Schiffman

    Director of Marketing, CAVA

  • Headshot Mina Aiken at Taylor Stitch

    "By stepping in during peak hours, Simplr allows our support team to be more agile as Taylor Stitch grows as an online retailer"

    Profile of Mina Aiken, Head of Customer Experience, Taylor Stich

    5 /5 Stars - reviewed August 1, 2018

    Mina Aiken

    Head of Customer Experience, Taylor Stitch

  • ThursdaysBoots_logo.svg

    "Our main goals are response time and quality of customer interaction. Working with Simplr helped in such a tremendous way"


    Alicia Martinez

    Director of Customer Experience, Thursday Boots

How Simplr Customer Service Outsourcing Works with Shopify


Simplr uses your knowledge base, macros, and historical customer inquiries to understand your business and brand.


Our highly-trained and vetted outsourced customer support team is on standby to receive your emails, chats, and/or SMS messages.


We use machine learning and AI to assist Simplr support specialists and aim to resolve 50%+ of customer inquires. 


Your store's customers get the answers they need quickly and accurately. You get better first response time and higher customer satisfaction.

Grow your business,
not your customer
support team

Reduce customer churn by keeping your online store's customers happy with high-quality customer service, usually only available to the largest corporations.

Simplr Scales As You Grow

Simplr Saves You Money And Time

Simplr Best-in-Class Outsourced Customer Service

Simplr Connects With Your Service Channels

High quality · Low cost

Simplr Advantage 1

Pay for what you need.   Ask for less time, more time, or overtime... without the guilt.

Simplr Advantage 2

No hidden costs.   Pay for resolutions and results, not fees and overhead.---- ---- ----

Simplr Advantage 3

24/7 coverage.   Your customers keep odd hours in many time zones. So do we.

Simplr Advantage 4

We’ve got talent.   Simplr has access to the highest-quality specialists on the market.




Customer support to fit your ecommerce business


Don't let your Shopify store's inbox can be over-run by easy-to-answer questions such as explanation of policies, shipping status and other basics that are available on your web store. Let our laser-focused Simplr Specialists make quick work of these transactional support tickets before they start adding up.

Win new customers by leveraging our pre-sale and sales support experience. Simplr Specialists don't simply answer questions - they are dedicated to making the the most of emails, live chat, SMS and other inbound channels and can help you increase the conversion rate of your Shopify store at scale.