Outsource Shopify Customer Service

Don't leave your Shopify store customers waiting. Get high quality answers to your customer emails and chats for $2.25 per resolution. Outsource your customer service to our US-based, on-demand, 24/7 customer support specialists. 

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Simplr customer service specialists provide excellent, outsourced support to your customers
  • Headshot Meg Shiffman at CAVA

    "Simplr’s support has resulted in faster
    responses and broader support hours, while
    successfully maintaining the CAVA voice"

    Profile picture of Meg Schiffman, Director of Marketing, CAVA

    Meg Schiffman

    Director of Marketing, CAVA

  • Headshot Mina Aiken at Taylor Stitch

    "By stepping in during peak hours, Simplr allows our support team to be more agile as Taylor Stitch grows as an online retailer"

    Profile of Mina Aiken, Head of Customer Experience, Taylor Stich

    Mina Aiken

    Head of Customer Experience, Taylor Stitch

  • ThursdaysBoots_logo.svg

    "Our main goals are response time and quality of customer interaction. Working with Simplr helped in such a tremendous way"

    AliciaMartinez_low

    Alicia Martinez

    Director of Customer Experience, Thursday Boots

How Simplr Customer Service Outsourcing Works with Shopify

1

Simplr uses your knowledge base, macros, and historical customer inquiries to understand your business and brand.

2

Our highly-trained and vetted customer support team is on standby to receive your emails, chats, and/or SMS messages.

3

We use machine learning and AI to assist Simplr support specialists and aim to resolve 50%+ of customer inquires. 

 4

Your store's customers get the answers they need quickly and accurately. You get better first response time and higher customer satisfaction.

Grow your business,
not your customer
support team

Reduce customer churn by keeping your online store's customers happy with high-quality customer service, usually only available to the largest corporations.

Simplr Scales As You Grow
SCALES
AS YOU GROW

Simplr Saves You Money And Time
SAVES YOU
MONEY & TIME

Simplr Best-in-Class Outsourced Customer Service
BEST-IN-CLASS
CUSTOMER SERVICE

Simplr Connects With Your Service Channels
CONNECTS WITH
YOUR SERVICE CHANNELS

Only $2.25 per Resolution

Simplr can help you
reduce costs
and
improve coverage

How much do you really spend on customer support?
Get your personalized cost analysis.
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Base salary of your customer service specialist.
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Number of customer cases resolved by each customer service specialist per day. Remember that specialists aren't at their desk 100% of the time.
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This includes additional expenses such as benefits, equipment, workspace, payroll, etc.
Your current cost
per resolution
With Simplr
$2.25
per resolution
Savings per 1000 resolutions*

* A resolution may involve more than one interaction per customer.
We won't stop helping you until your Shopify customer has been fully satisfied for more than 48hrs

Have it all

No contracts · High quality · Low cost

Simplr Advantage 1

Pay for what you need.   Ask for less time, more time, or overtime... without the guilt.

Simplr Advantage 2

No hidden costs.   Pay for resolutions and results, not fees and overhead.---- ---- ----

Simplr Advantage 3

24/7 coverage.   Your customers keep odd hours in many time zones. So do we.

Simplr Advantage 4

We’ve got talent.   Simplr has access to the highest-quality specialists on the market.

 

 

 

Customer support to fit your ecommerce business

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Don't let your Shopify store's inbox can be over-run by easy-to-answer questions such as explanation of policies, shipping status and other basics that are available on your web store. Let our laser-focused Simplr Specialists make quick work of these transactional support tickets before they start adding up.

Win new customers by leveraging our pre-sale and sales support experience. Simplr Specialists don't simply answer questions - they are dedicated to making the the most of emails, chat, SMS and other inbound channels and can help you increase the conversion rate of your Shopify store at scale.

 

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