Outsource Your Zendesk Customer Service

Don’t let your Zendesk tickets pile up. Zendesk customer service can get high-quality answers to your customer emails and chats and paired with Simplr, the quality of customer service can only be greater. A Zendesk chatbot partner like Simplr allows you to outsource your customer service (all, or only some of it) to our razor-sharp, US-based, 24/7 customer support specialists.

Simplr can be integrated with the full Zendesk tech stack and can be up and running for your business within hours.

Mack Weldon Uses Simplr to Boost Conversion Rates by 40%

“When buyers on our site have questions about our products, we really want to mirror those engagements that they would get in a store- letting customers have real conversations with us, and making buying easier. Our goal isn’t to act as salespeople, but being able to recommend products they might like based on what they’re asking about or what they’ve bought from us before often adds a lot of value to the experience.”

  • – Sam Roden Sr. Manager, Customer Service at Mack Weldon

How to Use a Zendesk Ticketing System & Simplr for Customer Service

Simplr uses your Zendesk AI knowledge base, macros, and historical customer inquiries to understand your business and brand. 

Our highly-trained and vetted outsourced customer support team is on standby to receive your Zendesk tickets from your website’s live chat and contact forms.

We use machine learning and AI to assist Simplr support specialists and aim to resolve more than 50% of customer inquiries.

Your customers get the answers they need quickly and accurately. You get better first response time and higher customer satisfaction.

Have it all with Simplr

No contracts · High quality · Low cost

  1. Pay for what you need. 
  2. No hidden costs. Pay for resolutions and results, not fees and overhead.
  3. 24/7 coverage. Your customers keep odd hours in many time zones. So do we.
  4. We’ve got talent. Simplr has access to the highest-quality specialists on the market.

Simplr’s Integrated Technology Partners

Seamless integrations make for effortless customer experiences.
We integrate with the following helpdesk, CRM, order management, and ecommerce platforms to provide a secure and efficient transfer of information. Is your platform custom-built? We can work with that, too!


Instant staffing for Zendesk emails, chats, and texts.


Enhanced and centralized support for Gorgias’s ecommerce helpdesk.


Simplr helps Kustomer deliver faster, richer experiences to customers.


Personalized customer experiences within Gladly’s service platform.


24/7 staffing for customer engagements via Intercom.


Simplr integrates with a variety of Salesforce platforms.


Convert more shoppers with on-demand customer support,


24/7 customer service for ecommerce shoppers.