Outsource Zendesk Customer Service Tickets and Chats

Don't let your Zendesk tickets pile up. Get high quality answers to your customer emails and chats for $2.25 per resolution. Outsource your customer service (all, or only some of it) to our razor-sharp, US-based,  24/7 customer support specialists.
Simplr can be integrated with Zendesk and up and running for your shop within hours. Click the button below to find out more.
Get a Free quote
Simplr customer service specialists provide excellent, outsourced support to your zendesk inquiries
  • Headshot Meg Shiffman at CAVA

    "Simplr’s support has resulted in faster
    responses and broader support hours, while
    successfully maintaining the CAVA voice"

    Profile picture of Meg Schiffman, Director of Marketing, CAVA

    5 /5 Stars - reviewed Nov 12, 2018

    Meg Schiffman

    Director of Marketing, CAVA

  • Headshot Mina Aiken at Taylor Stitch

    "By stepping in during peak hours, Simplr allows our support team to be more agile as Taylor Stitch grows as an online retailer"

    Profile of Mina Aiken, Head of Customer Experience, Taylor Stich

    Mina Aiken

    Head of Customer Experience, Taylor Stitch

How Simplr Works Together with the Zendesk Ticketing System

1

Simplr uses your Zendesk knowledge base, macros, and historical customer inquiries to understand your business and brand.

2

Our highly-trained and vetted outsourced customer support team is on standby to receive your Zendesk tickets from your website's live chat and contact forms.

3

We use machine learning and AI to assist Simplr support specialists and aim to resolve 50%+ of customer inquires. 

 4

Your customers get the answers they need quickly and accurately. You get better first response time and higher customer satisfaction.

Grow your business,
not your customer
support team

Reduce customer churn by keeping your customers happy with high-quality customer service, usually only available to the largest corporations.

Simplr Scales As You Grow
SCALES
AS YOU GROW

Simplr Saves You Money And Time
SAVES YOU
MONEY & TIME

Simplr Best-in-Class Outsourced Customer Service
BEST-IN-CLASS
CUSTOMER SERVICE

Simplr Connects With Your Service Channels
CONNECTS WITH
YOUR SERVICE CHANNELS

Only $2.25 per Resolution

Simplr's goal is to
reduce costs,
improve coverage and boost sales
How much do you really spend on customer support?
Get your personalized cost analysis.
Please enter a valid value.
or
Please enter a valid value.
Base salary of your customer service specialist.
Please enter a valid value.
Number of customer cases resolved by each customer service specialist per day. Remember that specialists aren't at their desk 100% of the time.
arrow-down
This includes additional expenses such as benefits, equipment, workspace, payroll, etc.
Your current cost
per resolution
With Simplr
$2.25
per resolution
Savings per 1000 resolutions*

* A resolution may involve more than one interaction per customer.
We won't stop helping you until your customer has been fully satisfied for more than 48hrs

Have it all with Simplr

No contracts · High quality · Low cost
Simplr Advantage 1

Pay for what you need.   Ask for less time, more time, or overtime... without the guilt.

Simplr Advantage 2

No hidden costs.   Pay for resolutions and results, not fees and overhead.---- ---- ----

Simplr Advantage 3

24/7 coverage.   Your customers keep odd hours in many time zones. So do we.

Simplr Advantage 4

We’ve got talent.   Simplr has access to the highest-quality specialists on the market.

 

 

 

Customer support to fit your business and workflow
diagram_2-5-18.svg
 
Start your 7 day free trial today
HOW IT WORKS      I      SOLUTIONS      I      PRICING       I       LEARN       I        PODCAST       I        SCHOLARSHIPS      I       FAQ

Follow us for the latest customer service trends and business insights for startups and small businesses

At Simplr, our mission is to rapidly expand your inbound customer service capacities with speed, empathy and precision. Simplr is a customer service outsourcing company offering top-notch, flexible and affordable customer service solutions without the sneaky practices of the old school BPOs/offshore call centers. We support pre-sale, post-sale and sales support for email, chat, SMS and other inbound channels and are compatible with most help desk and billing/shipping platforms. Don’t leave your customers waiting, sign up today!

 © 2019 Simplr Solutions Inc. All rights reserved
Privacy policy    I    Terms of service