Outsource Your Zendesk Customer Service
Don’t let your Zendesk tickets pile up. Get high quality answers to your customer emails and chats. Outsource your customer service (all, or only some of it) to our razor-sharp, US-based, 24/7 customer support specialists.
Simplr can be integrated with Zendesk and up and running for your business within hours. Click the button below to find out more.
Provide Best-in-Class Experiences for Your Customers with Simplr + Zendesk
“Good enough” CX is not going to cut it in the era of the NOW Customer. People demand online customer service that’s on par with the best customer experiences they’ve ever had. Can your brand deliver?
With Simplr’s Human Cloud Network and Zendesk’s technology, companies can:
- Eliminate backlogs in a matter of days (hours, in some cases)
- Reduce first response time
- Increase CSAT
- Generate more revenue with Conversational Commerce
- Create more brand evangelists
staffing for Zendesk emails + live chats
Mack Weldon Uses Simplr to Boost Conversion Rates by 40%
“When buyers on our site have questions about our products, we really want to mirror those engagements that they would get in a store- letting customers have real conversations with us, and making buying easier. Our goal isn’t to act as salespeople, but being able to recommend products they might like based on what they’re asking about or what they’ve bought from us before often adds a lot of value to the experience.”
- Sam Roden Sr. Manager
- Customer Service at Mack Weldon
How Simplr Works Together with the Zendesk Ticketing System
Simplr uses your Zendesk knowledge base, macros, and historical customer inquiries to understand your business and brand.
Our highly-trained and vetted outsourced customer support team is on standby to receive your Zendesk tickets from your website’s live chat and contact forms.
We use machine learning and AI to assist Simplr support specialists and aim to resolve more than 50% of customer inquires.
Your customers get the answers they need quickly and accurately. You get better first response time and higher customer satisfaction.
Have it all with Simplr
No contracts · High quality · Low cost
- Pay for what you need. Ask for less time, more time, or overtime… without the guilt.
- No hidden costs. Pay for resolutions and results, not fees and overhead.
- 24/7 coverage. Your customers keep odd hours in many time zones. So do we.
- We’ve got talent. Simplr has access to the highest-quality specialists on the market.