Outsource Zendesk Customer Service Tickets and Chats

Don’t let your Zendesk tickets pile up. Get high quality answers to your customer emails and chats. Outsource your customer service (all, or only some of it) to our razor-sharp, US-based, 24/7 customer support specialists.

Simplr can be integrated with Zendesk and up and running for your business within hours. Click the button below to find out more.


“By stepping in during peak hours, Simplr allows our support team to be more agile as Taylor Stitch grows as an online retailer”

Mina Aiken

Head of Customer Experience, Taylor Stitch

“Simplr’s support has resulted in faster responses and broader support hours, while successfully maintaining the CAVA voice”

Meg Schiffman

Director of Marketing, CAVA

“Our main goals are response time and quality of customer interaction. Working with Simplr helped in such a tremendous way”

Alicia Martinez

Director of Customer Experience, Thursday Boots

How Simplr Works Together with the Zendesk Ticketing System

Simplr uses your Zendesk knowledge base, macros, and historical customer inquiries to understand your business and brand.

Our highly-trained and vetted outsourced customer support team is on standby to receive your Zendesk tickets from your website’s live chat and contact forms.

We use machine learning and AI to assist Simplr support specialists and aim to resolve 50%+ of customer inquires.

Your customers get the answers they need quickly and accurately. You get better first response time and higher customer satisfaction.

Grow your business, not your customer support team

Reduce customer churn by keeping your customers happy with high-quality customer service, usually only available to the largest corporations.

Have it all with Simplr

No contracts · High quality · Low cost

  • Pay for what you need. Ask for less time, more time, or overtime… without the guilt.
  • No hidden costs. Pay for resolutions and results, not fees and overhead.
  • 24/7 coverage. Your customers keep odd hours in many time zones. So do we.
  • We’ve got talent. Simplr has access to the highest-quality specialists on the market.

Customer support to fit your business and workflow