Gladly Integrations – Outsource your Customer Tickets to Simplr

Don’t let your Gladly tickets pile up! Integrate with Simplr and get high quality answers to your customer emails and chats on a pay-per-resolution basis. Our Simplr+Gladly pricing is extremely competitive and our razor-sharp, US-based, 24/7 customer support specialists will make you a believer in Simplr’s NOW CX

Simplr can be integrated with Gladly and up and running for your shop within hours. Click the button below to find out more.


“Simplr’s support has resulted in faster responses and broader support hours, while successfully maintaining the CAVA voice”

Meg Schiffman

Director of Marketing, CAVA

“By stepping in during peak hours, Simplr allows our support team to be more agile as Taylor Stitch grows as an online retailer”

Mina Aiken

Head of Customer Experience, Taylor Stitch

“What’s nerve-wracking about bringing someone on is getting them to know the tone and the products. With Simplr, it was really easy”

Alicia Martinez

Founding Partner, Thursday Boots

How Simplr Works Together with the Gladly Ticketing System

Simplr uses your Gladly knowledge base, macros, and historical customer inquiries to understand your business and brand.

Our highly-trained and vetted outsourced customer support team is on standby to receive your Gladly tickets from your website’s live chat and contact forms.

We use machine learning and AI to assist Simplr support specialists and aim to resolve 50%+ of customer inquires.

Your customers get the answers they need quickly and accurately. You get better first response time and higher customer satisfaction.

Grow your business, not your customer support team

Reduce customer churn by keeping your customers happy with high-quality customer service, usually only available to the largest corporations.

Have it all with Simplr

No contracts • High quality · Low cost

  • Pay for what you need. Ask for less time, more time, or overtime… without the guilt.
  • No hidden costs. Pay for resolutions and results, not fees and overhead.
  • 24/7 coverage. Your customers keep odd hours in many time zones. So do we.
  • We’ve got talent. Simplr has access to the highest-quality specialists on the market.

Customer support to fit your business and workflow