How We’re Different
Necessity is truly the mother of invention
After managing hundreds of contact centers to provide support for their millions of insurance customers, our parent company, Asurion, set out to find a way to break free from the constraints and costs of the traditional model. Thus Simplr was born.
Not just better, different
Simplr is not an optimization of the old model. It’s a whole new way of thinking about customer service; its purpose, its delivery, and the technology involved. That’s why Paula’s Choice, Steve Madden, and The North Face use Simplr to transform their pre and post-sales support.
Paula’s Choice was able to scale always-ready customer service by providing fast empathetic responses to customer questions through volume fluctuations
- During the company’s anniversary sale in June, Simplr was able to handle over 6,000 tickets.
Simplr helped Paula’s Choice dig out of a 4,000 email backlog in the wake of COVID-19.
“We were pretty much at capacity, and we were looking for ways to scale. It made me feel a little nervous because we couldn’t sustain hiring more and more people, especially since during the slower times of the year, they wouldn’t have anything to do. It was a relief to see Simplr come on and start answering emails by the hundreds.”
- Joshua Hamman
- Director of Client Services, Paula’s Choice
Most companies manage customer service as a cost center. But the best companies, our customers, see every interaction as an opportunity to drive significant revenue by engaging quickly to convert more customers and create more fans.
Scale without forecasting or lock periods
Most outsourcers force in-depth forecasting and service level commitments with inconvenient lock periods. Our model simply scales to meet the support demand in real-time without arduous planning. So you can spend more time on strategic opportunities.
Pay only for resolved issues
Fixed staffing, fixed scheduling, idle time, shrinkage these are all normal characteristics of the traditional contact center model. They’re totally inefficient and they cost you lots of money which is why we ended them. With Simplr there is zero overhead.
Enjoy consistently superior service
The traditional model comes with a regular cycle of hiring, training, and firing that increases the chance of human error. Our distributed network of specialists backed by our AI enabled platform solves all that by ensuring every engagement is fast, on-brand, and consistent.
Data that makes you smarter
Our platform not only makes our specialists smarter and more capable, it makes you so too. Crystal Insights analyzes every interaction so you can spot trends, solve common CX pain points and consistently optimize your offering.