Looking for a Business Process Outsourcer?
Times have changed, many traditional BPOs haven’t. In your vendor evaluation process, take note of the BPOs that are innovating and operating at a customer-first level.
Top 5 Business Process Outsourcers
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|---|---|---|---|---|---|
| Year Founded | 2017 | 1985 | 1968 | 2008 | 2010 |
| Glassdoor Rating | 4.8/5 | 3.8/5 | 3.8/5 | 4.6/5 | 4/5 |
| Automation | |||||
| Scalability w/out Forecasting | |||||
| Gig 2.0 Model | |||||
| Pricing Model | Pay Per Resolution | Pay Per Dedicated FTE | Pay Per Dedicated FTE | Pay Per Dedicated FTE | Pay Per Conversation |
Business Process Outsourcers, in brief:
Selecting a new Business Process Outsourcer (BPO) or replacing an old one is a major decision. Here the BPOs that are typically considered for enterprise customer service outsourcing:
Simplr
Simplr is the technology disruptor to the outdated contact center BPO model. The company’s AI-enabled platform unites chatbots and human assistance to deliver instantly scalable premium pre-sale shopping assistance and customer support, and in a more cost effective manner than traditional BPOs. The result for Simplr customers is best-in-class experiences throughout the consumer journey, increasing loyalty, satisfaction, and revenue. Simplr is funded by Asurion, which continues to support its growth.
Sitel Group
Sitel is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 160,000 employees and $1.7 billion in revenue.
TaskUs
TaskUs is an U.S. outsourcing company that handles content moderation for companies including Facebook and Doordash.
iAdvize
iAdvize is a conversational marketing platform that connects customers in need of advice with experts who are available 24/7 via messaging.
Sutherland BPO
Provider of digital transformation and managed services to healthcare, insurance, retail, technology and banking and financial services. The company offers a wide range of services including research, analytics, consulting, digital transformation and business process transformation, thereby enabling clients to effectively achieve agility through transformed and automated customer experiences.