
The Thank You Note is Alive and Well
- Dream Beard Founding Owner Ryan Lane wrote over a million hand-written notes to customers.
- Chewy.com is all about the “wow” experience – including hand-written notes in their delivery boxes and rapid-fire, 24/7 customer support chats and tweets.
Even while we were tweeting about Chewy’s IRCE presentation on the wow experience, we got wow’ed by Chewy:
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