Research & Reports

2023 State of Health and Beauty Online CX: How to Maximize Revenue and Loyalty 24/7/365

March 9, 2023

Sporting Goods Retailers: How to Apply Black Friday Best Practices to All Seasons

February 13, 2023

What is a Good Customer Attrition Rate

August 31, 2022

Amazing Customer Service Stories: How To Use “Surprise and Delight” Marketing

August 31, 2022

Do emojis improve customer service interactions? Let’s find out!

August 3, 2022

How Do Consumers Really Feel About Chatbots?

April 13, 2022

How Great Customer Service is Generating More Revenue for Quick Service Restaurants

January 25, 2022

3 Common Mistakes in Ecommerce Customer Service

September 30, 2021

5 Hallmarks of an Exceptional Chat Experience in 2021

June 16, 2021

How to Take Advantage of 2021’s Post-Quarantine Spending Surge

June 3, 2021