At Simplr, we take protecting your privacy seriously.
Last Updated: December 23, 2019
At Simplr, we take protecting your privacy seriously. In order for you to participate in the job application and recruitment process or to inquire about our services, we need to collect and use some of your personal information. We want you to understand what personal information we collect and how it is used.
What’s covered by this policy
This policy explains:
Personal information we collect from you
Applicants - If you are interested in employment with Simplr and choose to participate in the application or recruitment process, we will need to collect your personal information which may include:
If you work for us, we will retain this personal information in your personnel records. If you do not work for us, this Information will be retained and disposed of according to our data retention practices.
Simplr may leverage external data sources in order to provide context and background on applicants in order to improve the application/recruiting experience, mitigate fraud or malicious activity, or comply with internal company and external regulatory requirements.
Where permitted by applicable law, you may be given the opportunity to provide information on your gender, race, or ethnicity. We may gather this information from you for reporting and record-keeping requirements but we will only use this information in accordance with applicable law and will not use it in making any employment decisions. Providing this information is strictly voluntary, and you will not be subject to any adverse action or treatment if you choose not to provide it.
Customers – If you contact Simplr in order to inquire about or otherwise make use of our services, we may collect personal information such as:
Personal information we collect when you visit our websites
Simplr also gathers certain information about the use of Simplr’s services, including the number of unique visitors, the frequency of visits, how users interact with the sites, user experience preferences, IP address, and other information that may help Simplr improve the user experience, mitigate fraudulent activity, and comply with legal requirements. Such information may include, but is not limited to the following:
Simplr also automatically gathers and stores certain information in our server logs about the use of Simplr’s services, including the number of unique visitors, the frequency of visits, how users interact with our services, user experience preferences, and other information that may help Simplr improve the user experience, mitigate fraudulent activity, and comply with legal requirements. Such information may include personal information such as: IP address, Unique Device Identifier, CallerID / ANI (Automatic Number Identification) information, content of web pages, transaction with APIs (Application Program Interface), transactions with IVR (Interactive Voice Response) systems, activity and content of visitor interaction with call center representatives; hardware information, hardware and system settings, browser type, browser language, the date and time of your request, or referral URL.
Cookies, Pixel Tags, and Third-Party Data Sources
A cookie is a small data file that is managed by your web browser or other application and stored on your local system. Simplr uses session and persistent cookies to, among other things, identify your device during a particular interaction and analyze your behavior during a particular visit. Most web browsers provide you with the ability to accept or decline cookies, as well as to be warned each time a cookie is being sent. If you choose to decline cookies, you may not be able to fully use Simplr’s services.
Pixel tags, also known as web beacons, help Simplr better manage user experience and content tracking. Pixel tags are tiny graphics with a unique identifier, which provide a similar function to cookies and are used to track user interaction with content provided by Simplr or an affiliate organization. In contrast to cookies, which are stored on a user’s device hard drive, pixel tags are embedded within content. The small size and transparency of pixel tags are not intended to deceive content recipients, but rather minimize distraction.
Do Not Track and Third-Party Advertising Cookies
Do-Not-Track is a public-private initiative, http://www.w3.org/2011/tracking-protection/, that has developed a technical “flag” or signal that an end-user may be able to activate within their browser software to notify sites that they do not wish to be “tracked” by third parties as defined by the initiative. The initiative, however, has not reached a consensus as to exactly what technical or other actions those parties receiving the signal should take. As a result, Do-Not-Track has not yet been standardized and most sites, including Simplr sites, do not alter their behavior or change their services when they receive a “do-not-track” flag or signal. You can, however, make decisions about your privacy and the advertisements you receive.
Please note, however, that if you do decide to block cookies or similar technologies, some parts of Simplr’s sites may not function correctly.
Third-party data sources
Simplr may leverage external data sources in order to provide context and background on the users of its services in order to improve customer experience, mitigate fraud or malicious activity, or comply with internal company and external regulatory requirements.
How we use your personal information
Applicants - Simplr will use your personal information for the purposes of carrying out the application and recruitment process which includes:
If you are offered and accept a position with us, some of the personal information you provide during the application and recruitment process will be transferred into our internal human resources and related systems for use during your employment. By participating in the applicant process, you agree to such a transfer and use of your personal information.
Customers - For individuals sharing personal information with Simplr in order to inquire about or otherwise make use of our services, we will use your personal information in order to provide the requested information, products, and/or services. Such uses may include:
How we share your personal information
We will not use or disclose your personal information to non-affiliated third parties except as disclosed in this policy.
Simplr may transfer your personal information to:
Simplr may also disclose your personal information to:
Applicants - Our recruiters (including both our employees and contracted recruiters for us) may contact you about other jobs for which you have not applied but that may be of interest to you based on information you provide about yourself during the application and recruitment process.
How we protect your personal information
We use commercially reasonable technical, administrative, and physical controls best practices to protect your personal information including data encryption where appropriate; however, since the internet is not a 100% secure environment, we cannot ensure the security of personal information during its transmission between you and us. Accordingly, you acknowledge that when you transmit such personal information, you do so at your own risk. We will notify you of any confirmed security breach of your personal information to the extent required by and in accordance with applicable law.
How long we keep your personal information
Simplr will retain your personal information as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or not prohibited by applicable law.
Your rights related to your personal information
While we take various steps to ensure the accuracy and completeness of your personal information, we rely upon you to provide accurate and complete personal information when interacting with us.
Upon your request and as allowed or required by law and consistent with our policies, you may request Simplr to take the following actions with your personal information: (i) provide you with a copy, (ii) correct, (iii) update, or (iv) delete. To make such a request, or if you have a privacy-related complaint, please contact Simplr via postal mail or email as provided in the Where to turn with questions section of this policy.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider at https://feedback-form.truste.com/watchdog/request.
For non-U.S. residents
We may transfer personal information that we collect about you outside of the country in which it was collected. If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring personal information about yourself to a country and jurisdiction that does not have the same data protection laws as the European Union or other region. By doing so, you are consenting to the transfer, use, and disclosure of personal information about yourself to the U.S. as described in this policy.
A few notes about social media
Children under 13
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that your child is accessing the services and providing personal information without your consent, please contact us by using the information provided below. We will take steps to remove personal information from our storage systems and terminate the account if we determine that a child under 13 has accessed the services.
How you are notified if the policy changes
We may change this policy from time to time. If we do, we will post the updated policy with the last revised date. Your continued participation in the application or recruitment process means that you consent to the updates. You should periodically read the policy to understand our privacy practices.
If we make material changes to this Policy, we will notify you in the site, product, service, or application or by email and seek your affirmative consent where required.
Communicating with you electronically
By participating in the application or recruitment process or using our services, you agree that we can communicate with you electronically. This includes any required notifications (i.e. legal, technical, regulatory, security, privacy).
Where required, Simplr will seek your express consent to send you such messages. This consent is sought by Simplr Solutions, Inc., 450 Townsend Street, Suite 204, San Francisco, CA 94107. You may withdraw your consent by using the "unsubscribe" link located in the Where to turn with questions section of this Policy.
Your California privacy rights
California Shine the Light Law
California residents may opt-out of Simplr disclosing their personal information to third parties for their marketing purposes. If you are a California resident and do not want Simplr to disclose your information to third parties for their marketing purposes, please contact Simplr by any of the ways described in the Where to turn with questions section below and Simplr will respond within 30 days.
California Consumer Privacy Act (CCPA)
The CCPA provides privacy protections for California consumers through the provision of certain disclosures and granting of specific rights. If you are a California consumer, the following sections provide you with these disclosures and information about your rights and how to exercise them, should you choose to do so.
Categories of Personal Information we collect
We may collect the categories of Personal Information described in the Personal Information we collect section of this Policy. These categories are classified under the CCPA as follows:
Personal Information under CCPA
Categories of Personal Information
Name, mailing address, email address, cell phone number, CallerID / ANI (Automatic Number Identification) information
California Customer Records personal information categories
Name, mailing address, email address, cell phone number, CallerID / ANI (Automatic Number Identification) information, and financial information such as credit card number and debit card number
Protected classification characteristics under California or federal law
Demographic information including age, marital status, and sex (including gender)
Records of products or services you have purchased from us
Internet or other similar network activity
Information we collect when you visit our websites: IP address, unique device identifier, the content of web pages, transactions with APIs (Application Program Interface), hardware information, hardware and system settings, browser type, browser language, the date and time of your request, referral URL, cookies, and pixel tags
Audio information from customer interactions with call center representatives
Inferences from Personal Information
Inferences we draw from the Personal Information we collect from you to potentially offer products or services that we believe would be a good fit for you
Categories of sources of Personal Information
We collect Personal Information from the following categories of sources:
Business purposes for collecting Personal Information
We may use or disclose the Personal Information we collect for one or more of the following business purposes:
Disclosure of Personal Information for a business purpose
We may disclose your Personal Information to the following categories of third parties:
We may disclose the following categories of Personal Information to third parties for a business purpose:
We do not sell any Personal Information.
Access to and deletion of your Personal Information
To make such an access or deletion request, please contact Simplr as provided in the Where to turn with questions section below. We will not discriminate against you for exercising any of your rights related to your Personal Information.
Accountability and Governance
Simplr has implemented various measures to monitor compliance with and enforce this Policy.Where to turn with questions
If you have any questions about this policy, about our site, or want to request access to, correction, or deletion of your personal information, or have a privacy-related complaint, you can contact Simplr here, or by telephone at 1-844-4SIMPLR or by mail:
Simplr Solutions, Inc.
Attn: Privacy Office
c/o Office of the General Counsel
648 Grassmere Park
Nashville, TN 37211