Outsource Your Salesforce Customer Service

Don’t let your Salesforce Service Cloud tickets pile up! Get high-quality answers to your customer emails and chats. Salesforce outsourcing will integrate your customer service (all, or only some of it) with our razor-sharp, US-based, 24/7 customer support specialists.

Simplr can be integrated with Salesforce outsourcing and up and running for your business within hours.

Provide Best-in-Class Experiences for Your Customers with Simplr + Salesforce

“Good enough” CX is not going to cut it in the era of the NOW Customer. People demand online customer service that’s on par with the best customer experiences they’ve ever had. Can your brand deliver?

With Simplr’s Human Cloud Network and Salesforce’s technology, companies can:

How Simplr Works Together with Salesforce Service Cloud Ticketing

Using Data & Salesforce for Customer Support

Simplr seamlessly pulls from your Salesforce API and specializes in tying in with your knowledge base, macros, or historical customer inquiries you have to understand your business and brand.

Outsourced Customer Support Team

Our highly-trained and vetted outsourced customer support team is on standby to receive your customer service tickets from your website’s live chat and contact forms.

Outsource Salesforce Support Services & Machine Learning

We use machine learning and AI to assist Simplr support specialists and aim to resolve 50%+ of customer inquiries

Salesforce Outsourcing with Simplr Produces Results

With better first response time and higher customer satisfaction, the result is a consistently excellent customer experience… at scale.

Generate more revenue with Salesforce and Simplr’s Human Cloud Network!

Simplr’s integrated technology partners

Seamless integrations make for effortless customer experiences. We integrate with the following helpdesk, CRM, order management, and ecommerce platforms to provide a secure and efficient transfer of information. Is your platform custom-built? We can work with that, too!

Instant staffing for Zendesk emails, chats, and texts.

Personalized customer experiences within Gladly’s service platform.

24/7 staffing for customer engagements via Intercom.

Simplr integrates with a variety of Salesforce platforms.

Convert more shoppers with on-demand customer support,

24/7 customer service for ecommerce shoppers.