Outsource Salesforce Customer Service Tickets and Chats
Don’t let your Salesforce Service Cloud tickets pile up. Get high quality answers to your customer emails and chats. Outsource your customer service (all, or only some of it) to our razor-sharp, US-based, 24/7 customer support specialists.
Simplr can be integrated with Salesforce and up and running for your enterprise brand quicker than anyone else that we’re aware of. Click the button below to find out more.
5/5 Stars – reviewed May 15, 2020
“Simplr was able to step in to help assist with email customer service for a major retailer, ensuring we continued to hit SLAs.”
Shawn Kelley, Director, Work @ Home Protection Operations, Asurion
How Simplr Works Together with Salesforce Service Cloud
Simplr seamlessly pulls from your Salesforce API and specializes in tying in with your knowledge base, macros, or historical customer inquiries you have to understand your business and brand.
Our highly-trained and vetted outsourced customer support team is on standby to receive your customer service tickets from your website’s live chat and contact forms.
We use machine learning and AI to assist Simplr support specialists and aim to resolve 50%+ of customer inquires.
With better first response time and higher customer satisfaction, the result is a consistently excellent customer experience… at scale.
Grow your business, not your customer support team
Reduce customer churn by keeping your customers happy with high-quality customer service, usually only available to the largest corporations.
Have it all with Simplr
No contracts · High quality · Low cost
- Pay for what you need. Ask for less time, more time, or overtime… without the guilt.
- No hidden costs. Pay for resolutions and results, not fees and overhead.
- 24/7 coverage. Your customers keep odd hours in many time zones. So do we.
- We’ve got talent. Simplr has access to the highest-quality specialists on the market.
Customer support to fit your business and workflow
- Simplr provides on-demand customer service staffing for companies that use the Salesforce ticketing system.
- Support customers on any channel, at any time, at scale.
Salesforce’s Helpdesk solution is a great choice for businesses that already use other products in Salesforce’s Service Cloud – since the more advanced plans allow teams to capture and analyze data for product, customer, and marketing insights and share it with other apps. Through APIs, Simplr’s network of on-demand, US-based Simplr Specialists can start responding to customer service tickets faster than a traditional call center. Outsource Salesforce customer service tickets the smart way with Simplr. See what our customers are saying!