Outsource Your Salesforce Customer Service
Don’t let your Salesforce Service Cloud tickets pile up! Get high-quality answers to your customer emails and chats. Salesforce outsourcing will integrate your customer service (all, or only some of it) with our razor-sharp, US-based, 24/7 customer support specialists.
Simplr can be integrated with Salesforce outsourcing and up and running for your business within hours.
Provide Best-in-Class Experiences for Your Customers with Simplr + Salesforce
“Good enough” CX is not going to cut it in the era of the NOW Customer. People demand online customer service that’s on par with the best customer experiences they’ve ever had. Can your brand deliver?
With Simplr’s Human Cloud Network and Salesforce’s technology, companies can:
- Eliminate backlogs in a matter of days (hours, in some cases)
-
- Reduce first response time
- Increase CSAT
Generate more revenue with Conversational Commerce
- Create more brand evangelists
24/7
staffing for Salesforce emails + live chats
How Simplr Works Together with Salesforce Service Cloud Ticketing
Using Data & Salesforce for Customer Support
Simplr seamlessly pulls from your Salesforce API and specializes in tying in with your knowledge base, macros, or historical customer inquiries you have to understand your business and brand.
Outsourced Customer Support Team
Our highly-trained and vetted outsourced customer support team is on standby to receive your customer service tickets from your website’s live chat and contact forms.
Outsource Salesforce Support Services & Machine Learning
We use machine learning and AI to assist Simplr support specialists and aim to resolve 50%+ of customer inquiries
Salesforce Outsourcing with Simplr Produces Results
With better first response time and higher customer satisfaction, the result is a consistently excellent customer experience… at scale.
Simplr’s Integrated Technology Partners
Seamless integrations make for effortless customer experiences.
We integrate with the following helpdesk, CRM, order management, and ecommerce platforms to provide a secure and efficient transfer of information. Is your platform custom-built? We can work with that, too!
Zendesk
Instant staffing for Zendesk emails, chats, and texts.
Gorgias
Enhanced and centralized support for Gorgias’s ecommerce helpdesk.
Kustomer
Simplr helps Kustomer deliver faster, richer experiences to customers.
Gladly
Personalized customer experiences within Gladly’s service platform.
Intercom
24/7 staffing for customer engagements via Intercom.
Salesforce
Simplr integrates with a variety of Salesforce platforms.
Shopify
Convert more shoppers with on-demand customer support,
Magento
24/7 customer service for ecommerce shoppers.