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How to Start a Successful Online Store (Hint: Nail Your Niche)

“How do I make my first sale online” is a common question, but it’s the wrong question.Whether you’ve spent thousands developing your own products or are dropshipping other people’s products, your first sale and continued success of your online store...
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How to Name Your Shopify Store - 3 Tips to (Hopefully) Stop Your Writer's Block

As you’re building your Shopify store, take care not to reduce your store name to an afterthought!
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SEO Product Description Writing - 5 Simple Rules for 2018/2019

A great product description can make a dramatic difference in your sales. Below are 5 proven templates that you can re-use for profit.
Julia Luce
Julia Luce

Compliance Challenge: The Supreme Court's 2018 Ruling on Online Sales Tax

On June 21, the Supreme Court ruled in favor of states requiring online retailers to collect sales taxes. The 5-to-4 decision will have an immediate impact on American consumers, large online retailers, and, of course, small e-commerce businesses like...
Julia Luce
Julia Luce

5 Ways to Improve Customer Service for E-commerce

As e-commerce technology continues to advance, it becomes easier and more convenient for people to shop online for just about anything. With so many options available, customers have high expectations when it comes to e-commerce customer service. If...
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What is Omnichannel Customer Service

In today’s technology-based environment, omnichannel customer service (OCS) is essential to providing a satisfying customer experience. Omnichannel customer service not only focuses on providing multiple channels of interaction with a customer, but...
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Omnichannel vs Multichannel Customer Support

 In the world of customer support, many businesses offer multiple channels of communication through which customers can communicate. These channels can include voice, text, live chat, email, social media and more. The advantage of offering more than...
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Benefits of Pre-Sales Support

Pre-sales support (sometimes referred to as sales support) is often overlooked, but crucial for companies with complex sales processes or online sales with no salesperson involved. For these types of offerings, pre-sales support can significantly...
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