What is Virtual Customer Service?
Virtual customer service (VCS) has freed companies from the expense and commitment of an in-house contact center. However, there are… Read more »
Latest
First Call Resolution – 7 Best Practices for Improving your FCR Rate
What Is First Call Resolution? First call resolution, also known as first contact resolution or FCR, is a company’s ability… Read more »
Pros and Cons of Business Process Outsourcing (BPO)
Many organizations hold IT helpdesk, customer support and other processes exclusively in-house, however there are times when leadership may want… Read more »
Benefits of Pre-Sales Support
Pre-sales support (sometimes referred to as sales support) is often overlooked, but crucial for companies with complex sales processes or… Read more »
7 Ways to Reduce Returns To Your E-commerce Store
Wow, sales accumulating on your e-commerce website is exciting! All of the sudden your hard work in setting up your… Read more »
How to Start a Successful Online Store (Hint: Nail Your Niche)
“How do I make my first sale online” is a common question, but it’s the wrong question. Whether you’ve spent… Read more »
TaskUs Pricing
TaskUs provides outsourced teams that act as virtual extensions of your employee base. Below are the key pricing models TaskUS… Read more »