As e-commerce technology continues to advance, it becomes easier and more convenient for people to shop online for just about anything. With so many options available, customers have high expectations when it comes to e-commerce customer service. If...
In today’s technology-based environment, omnichannel customer service (OCS) is essential to providing a satisfying customer experience. Omnichannel customer service not only focuses on providing multiple channels of interaction with a customer, but...
In the world of customer support, many businesses offer multiple channels of communication through which customers can communicate. These channels can include voice, text, live chat, email, social media and more. The advantage of offering more than...
Pre-sales support (sometimes referred to as sales support) is often overlooked, but crucial for companies with complex sales processes or online sales with no salesperson involved. For these types of offerings, pre-sales support can significantly...