Outsourced customer service for transportation and hospitality
We’re the disruptive alternative to legacy contact centers and BPOs. Fill out the form or chat with us below to see how we can help scale your best-performing agents.
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Simplr integrates seamlessly with the following CRM and e-commerce systems
24/7 U.S.-Based Human Support
Our outsourced solution utilizes the brightest US-based, work-from-home Simplr Specialists that are ready for your customer volume – any day, any time.
Every applicant must pass rigorous background and empathy tests before becoming a team member and Simplr Specialist. As a result, the caliber of Simplr’s work is a cut (way) above traditional contact centers and customer service outsourcers.
Quick and On Demand
Simplr can start helping your customers in a matter of hours. Scale up customer support when it’s busy, scale down when it’s not.
No need for lengthy trainings, thanks to Simplr’s AI-powered historical analyses. Ramp up Simplr’s outsourced solution for peak seasons, new product launches, or the unexpected spike in customer volume. Scale down Simplr when you don’t need it – no fee or explanation required.
A disruptive, distributed labor model.
Through its blended AI/human solution, Simplr provides 24/7, on-demand customer service and sales support for enterprise brands. Its network of (human) Simplr Specialists can respond to chats, emails, and text messages as well your highest-performing, most-tenured CS team member or BPO agent.
The result is a consistently excellent customer experience… at scale.
20+ years of customer service excellence
Simplr® is incubated by Asurion, the largest technology protection and support provider in the world.
Serving more than 305 million global customers today, Asurion equips Simplr with access to world-class data security and a broad range of enterprise customer service capabilities.