Holiday Staffing Tailored for 2021
Don’t anticipate a “return to normal” for the 2021 holiday season! Our Human Cloud Network is a dispersed, fully remote, and flexible workforce ready to tackle your customer service tickets and offer top-notch resolutions at any time across all digital channels.
Guaranteed high-quality staffing, no matter what
Large and enterprise brands are already struggling to staff up for the holidays.
Low wages, fear of layoffs, and a desire for continued remote employment are among the top factors for employees feeling hesitant to reenter the workforce. As companies struggle to hire and retain customer service agents (while uncertainty around COVID variants looms), the message is clear: traditional outsourcing and in-house hiring won’t cut it.
Simplr’s Human Cloud Network scales up or down automatically to meet service demands in real-time. Engaging customers rapidly leads to more revenue opportunities without any risk of shutdowns or downtime.
“The idea of Simplr was just too good to be true. To watch Simplr Specialists take Princess Polly tickets for the first time was an incredible experience. It was like they were doing the job for us… and to know that the volume was now manageable for our agents…. we were absolutely thrilled.”
– Alexandria Collis, Director of Customer Experience, Princess Polly
Turn holiday browsers into repeat buyers
In 2021, ecommerce will account for a record high of 19% of total holiday season retail sales. What if you could keep up the holiday momentum through the new year? By providing an exceptional, human-first customer experience, Simplr has proven to increase repurchase rates and secure over $1 million in increased profits.
“The folks that end up reaching out to support, in the following two months after that interaction, end up purchasing from us two times more than those folks that never reach out to support at all. [Simplr] does a really great job of driving repeat purchase rates for our guests.”
– Simplr client in the 2021 Total Economic Impact™ study conducted by Forrester Consulting on behalf of Simplr
increased profits from improved conversion rates
Simplr partners estimate that they would need to increase their customer support teams between 50% to 100% in order to match the expanded hours Simplr’s Human Cloud network provides and to manage the volume of inquiries they receive.
A talent pool pulled from the best
Fewer than 1% of applicants makes it through our rigorous process emphasizing problem-solving abilities and empathetic nature, which are talents best-suited to resolving customer issues. In fact, 20% of our network has advanced degrees.
No contact center can claim that.
At Simplr, our Specialists and you share the same objective: delivering fast, exceptional customer experiences. Our AI-powered platform rewards our best specialists to align incentives, and we charge per resolution so there’s no wasted overhead.