Around-the-Clock Coverage Built for Scale
Simplr helps online retailers scale amazing customer experiences that drive loyalty and increase conversions. We can respond to chats, emails, DMs, and texts as well as your highest-performing, most-tenured CS team member or BPO agent.
The result is a consistently excellent customer experience… no matter the season.
One-third of all online shopping takes place between 10 p.m. and 4 a.m.
24/7/365 coverage with Simplr ensures that nighttime “window shoppers” have a higher likelihood of converting into paying customers.
We integrate with the following systems to keep the retail engine humming.
“After partnering with Simplr we now have a better sense of what products our customers want to have restocked and we also have an understanding of what business policies may not actually be as clear as we thought they may have been. And we even are improving areas on our website thanks to the customer feedback that we’re pulling from our Simplr Specialists.”
– Alex Vidaeff, Customer Experience Manager, ANINE BING