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    Our Approach
    • Fully Managed Service

      Our fully managed service is designed for your brand and business. We provide the expertise needed to set up and maintain a high-quality, automation-first approach to CX.
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      Our Cognitive Paths™ reasoning engine ensures that our GenAI chatbot is trustworthy and emulates your best agents' behavior.
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      On-demand access to high-quality, AI-enabled customer service agents. “Gig 2.0" at its best.
    • Voice to Digital

      Our Voice-to-Digital service enables brands to seamlessly shift incoming phone inquiries to digital channels.
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      Improve CSAT, and deliver industry-leading response times all while eliminating forecasting, coaching, and training.

    • Conversational Commerce

      Turn your CX from a cost center to a revenue-generating part of your business.

    • Technical Troubleshooting

      Simplr’s GenAI chatbot mirrors the best human agents engaging in complex interactions with multiple steps needed to resolve customer issues.
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    We believe the best results come from true partnerships. We refer to our customers as our "partners" because our success is tied to their success.
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    Our Mission
    Simplr is Asurion’s innovation center focused on applying generative AI to its entire suite of offerings. Launched in 2017, Simplr is a powerful extension of Asurion’s mission to leverage groundbreaking technologies to create consistently first-rate customer experiences that open up major new revenue streams for clients.
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