COVID-19: We have thousands of on-demand agents ready to answer your customers' questions. Learn more

COVID-19: We have thousands of on-demand agents ready to answer your customers' questions. Learn more

  • Coronavirus uncertainty

    Simplr customer service has thousands of US-based support agents available right now if you need to help your team through this crisis.

    If your contingency plan changes, please reach out and we'll be on standby.

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We help CX teams at brands like...

Steve Madden
Black Rifle Coffee Company
Princess Polly
Carbon 38
Parachute Home

A reliable, distributed labor model.

Many brands are facing the challenge of their outsourced teams being quarantined and unable to staff efficiently.

Simplr customer service is a network of (human) remote specialists who can respond to chats, emails, and text messages as well as your highest-performing, most-tenured CS team member or BPO agent. 

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20+ years of customer service excellence

Simplr® is incubated by Asurion, the largest technology protection and support provider in the world.

Serving more than 305 million global customers today, Asurion equips Simplr with access to world-class data security and a broad range of enterprise customer service capabilities.

Pre-Built Integrations

It can take months for legacy call centers to hire, onboard, and train agents. Simplr makes it easier.

Thanks to seamless integrations and cutting-edge AI, our human Simplr Specialists can start responding to your chats and emails within hours… and do so as if they’ve been working with you for years.

Salesforce Service Cloud
Salesforce Commerce Cloud
Shopify Plus


Hyper-Flexible Operations and Labor Model

We understand how hard it is to scale great customer experiences during the unexpected. 

Asurion, our parent company, had to support 305M global customers (that's more than Netflix and Hulu combined) with the largest product launches and retailers in the world. Simplr can scale to volume peaks and lows within minutes.

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Transparent Per-Solved-Ticket Pricing

A pay-as-you-go model that, on average, saves our brand partners $3.50 on every chat or email conversation.

There are no contracts, no minimums, and no hidden fees with Simplr. Since onboarding is done in a matter of hours, no resources are lost to training. We've found that using Simplr is 40% more affordable than hiring an in-house agent.

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The Highest Standard of Support

By leveraging both technology and a very talented human Simplr Network, we average 4.8 out of 5 stars on customer ratings.

Your 24/7 command center delivers the epicenter of quality control, security, and customer success. Tickets are routed to the best performers and brand advocates.

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A Simplr® Specialist for Every Ticket

Simplr has an on-demand network of specialists that are office administrators, teachers, customer service specialists, stay-at-home parents, college students and master’s degree holders.

Each specialist is based in the USA, are fluent English speakers, background check, and vetted for quality assurance.

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Our price structure is simple

One flat rate per resolution

We charge you per overall resolution. Not per every customer interaction.

  • No contracts.
  • No startup costs.
  • No training costs.
  • No hidden fees.
  • No differentials for nights and weekends.

You deserve a break. Simplr can help you find relief now.