Simplr customer service has thousands of US-based support agents available right now if you need to help your team through this pandemic.
If your contingency plan changes, please reach out and we’ll be on standby.
We help CX teams at brands like…
A disruptive, distributed labor model.
Through its blended AI/human solution, Simplr provides 24/7, on-demand customer service and sales support for enterprise brands. Its network of (human) Simplr Specialists can respond to chats, emails, and text messages as well your highest-performing, most-tenured CS team member or BPO agent.
The result is a consistently excellent customer experience… at scale.
20+ years of customer service excellence
Simplr® is incubated by Asurion, the largest technology protection and support provider in the world.
Serving more than 305 million global customers today, Asurion equips Simplr with access to world-class data security and a broad range of enterprise customer service capabilities.
Our price structure is simple
One flat rate per resolution
We charge you per overall resolution. Not per every customer interaction.
- No contracts.
- No startup costs.
- No training costs.
- No hidden fees.
- No differentials for nights and weekends.
It can take months for legacy call centers to hire, onboard, and train agents. Simplr makes it easier.
Thanks to seamless integrations and cutting-edge AI, our human Simplr Specialists can start responding to your chats and emails within hours… and do so as if they’ve been working with you for years.
Hyper-Flexible Operations and Labor Model
We understand how hard it is to scale great customer experiences during the unexpected.
Asurion, our parent company, had to support 305M global customers (that’s more than Netflix and Hulu combined) with the largest product launches and retailers in the world. Simplr can scale to volume peaks and lows within minutes.
Transparent Per-Solved-Ticket Pricing
A pay-as-you-go model that, on average, saves our brand partners $3.50 on every chat or email conversation.
There are no contracts, no minimums, and no hidden fees with Simplr. Since onboarding is done in a matter of hours, no resources are lost to training. We’ve found that using Simplr is 40% more affordable than hiring an in-house agent.
The Highest Standard of Support
By leveraging both technology and a very talented human Simplr Network, we average 4.8 out of 5 stars on customer ratings.
Your 24/7 command center delivers the epicenter of quality control, security, and customer success. Tickets are routed to the best performers and brand advocates.
A Simplr® Specialist for Every Ticket
Simplr has an on-demand network of specialists that are office administrators, teachers, customer service specialists, stay-at-home parents, college students and master’s degree holders.
Each specialist is based in the USA, are fluent English speakers, background check, and vetted for quality assurance.