Magento Customer Service Extensions

Don’t let your store’s customer service chats and tickets pile up! Utilize the Zendesk+Simplr Magento extension and let Simplr step in and help you scale beyond your wildest dreams. Simplr: Customer Service Outsourcing… Disrupted.

Simplr can be integrated with Magento and Zendesk and be up and running for your shop within hours.

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“Simplr’s support has resulted in faster responses and broader support hours, while successfully maintaining the CAVA voice”
  • Meg Schiffman
  • Director of Marketing, CAVA

CAVA: Fueling full lives

“By stepping in during peak hours, Simplr allows our support team to be more agile as Taylor Stitch grows as an online retailer”
  • Mina Aiken
  • Head of Customer Experience, Taylor Stitch

Magento + Zendesk = an Extension Made in Heaven

  1. We recommend installing Zendesk as your primary Magento customer service extension/integration. Zendesk fully integrates your store’s ecommerce data as well as your CRM data including Salesforce and other platforms.
  2. Whether you are utilizing Zendesk or another supported customer service solution such as Intercom, Simplr will use your knowledge bases, macros, and historical customer inquiries to understand your business and brand.
  3. Our highly-trained and vetted outsourced customer support team is on standby to receive your Magento store’s customer service tickets from your website’s live chat, contact forms and emails.
  4. We use machine learning and AI to assist Simplr support specialists and aim to resolve 50%+ of customer inquires. Your customers get the answers they need quickly and accurately. You get better first response time and higher customer satisfaction for your Magento store.

Increase your sales, not your customer service team

“What’s nerve-wracking about bringing someone on is getting them to know the tone and the products. With Simplr, it was really easy” – Alicia Martinez, Founding Partner at Thursday Boots

Scales as your Magento shop grows
Saves you money and time via proven extensions
Best-in-class customer service… Not your typical BPO!
Easy and quick to implement
Have it all with Simplr

Magento + Zendesk + Simplr = Unrivaled Customer Support

  • Pay for what you need. Ask for less time, more time, or overtime… without the guilt.
  • No hidden costs. Pay for resolutions and results, not fees and overhead.
  • 24/7 coverage. Your customers keep odd hours in many time zones. So do we.
  • We’ve got talent. Simplr has access to the highest-quality specialists on the market.