News & Press

Simplr in the News

CX Scoop

Simplr Unveils Voice-to-Digital Innovation

August 16, 2023
Total Retail

Will Hallucinating Bots Ruin Our Automated CX Future?

August 16, 2023
MarketingProfs

Why a CXO Alone Won’t Solve Your CX Problems

August 16, 2023
Retail Customer Experience

The promise of bots will take more than ChatGPT

August 16, 2023
Smart Customer Service

Five Pitfalls of Generative AI Customer Service Bots and How to Prevent Them

August 16, 2023
Forbes

The Seven Types Of Neglected Customers (Two You Know And Five You Don’t)

December 28, 2021
MarTechCube

Simplr Named 2021 Winner in the BIG Award for Business

December 10, 2021
Customer Think

Why “Customer Delight” Programs Fail

September 27, 2021
AITHORITY

Applications Now Open for the Simplr Artificial Intelligence and Technology Scholarship

September 17, 2021
CMS Wire

A Guide to Marrying Bots and Humans for Exceptional Customer Service

September 13, 2021
avada

Top 10 Best Shopify Customer Service Agencies

September 1, 2021
CMS Wire

A Look at Customer Effort Score and How It Can Help Build Better CX

August 27, 2021
Channel Report

Q&A with Daniel Rodriguez, Chief Marketing Officer at Simplr.ai

August 27, 2021
AITHORITY

Simplr Launches Capabilities to Power Customer Empathy at Scale

August 25, 2021
destination CRM

Simplr Launches Personal Connections Prompts

August 24, 2021
Customer Think

Simplr Launches Capabilities to Power Customer Empathy at Scale

August 24, 2021
MarTech Series

Simplr Launches Capabilities to Power Customer Empathy at Scale

August 24, 2021
CMS Wire

We’ve Forgotten the Most Important Part of Personalization

August 18, 2021
The Life-Long Customer Podcast

How to Win Over Customers in the Era of NOW CX: Insights from Daniel Rodriguez, CMO of Simplr

August 6, 2021
Retail Customer Experience

More retailers offering chat to online customers

June 30, 2021
MarTech Series

MarTech Interview with Daniel Rodriguez, Chief Marketing Officer at Simplr

May 24, 2021
CMS Wire

The Future of Work Is Here: How Will Customer Service Adapt?

May 5, 2021
Smart Customer Service

Simplr Partners with Gladly

March 31, 2021
MarTech Series

Simplr Announces Partnership and Integration with Gladly

March 31, 2021
Customer Think

Simplr Announces Partnership and Integration with Gladly

March 30, 2021
Inc

8 Strategies to Make a Great First Impression on Potential Clients

March 22, 2021
Customer Think

In New Independent Research Study 81% of Brands Say Customers Expect Faster Customer Service Resolutions Than Just 2 Years Ago

March 17, 2021
Forbes

Neglected Customers: Avoiding The ‘Silent Killer’ By Powering The Human Touch With Technology

February 17, 2021
MarTech Series

Simplr Partners with Gorgias, Creating an eCommerce Stack Designed to Empower CX Leaders to Generate Revenue and Loyalty

December 16, 2020
CMS Wire

Customers Are Impatient. Here’s What to Do

November 13, 2020
MarTech Series

Simplr Integrates with Zendesk, Helping Online Brands Maximize the Effectiveness of their CX Strategy and Technology

October 27, 2020
Inc.

How to Foster a Community Around Your Brand

October 26, 2020
Forbes

Nine Big Hurdles Of Adopting Artificial Intelligence (And How To Overcome Them)

October 8, 2020
Forbes

How To Solve This Fatal Problem In Customer Service And The Customer Experience

October 7, 2020
Forbes

Sixty-Five Percent Of Emails Are Ignored

October 4, 2020
Yanique Grant

Navigating the Customer Experience: The Importance of Being Reliable, Relatable and Responsive to Deliver a Fantastic Customer Experience with Daniel Rodriguez

September 30, 2020
Authority Magazine

Daniel Rodriguez of Simplr: Optimal Performance Before High Pressure Moments; How To Relieve Stress, Clear Your Head, and Prepare Yourself For High Stakes Business Encounters

September 24, 2020
B2C

Don’t Let Chat Fall Flat: 3 Ways Businesses Can Master the Most Popular CX Channel

September 1, 2020
SalesTech Series

In New State of CX Study by Simplr, 27% of Consumers Say Their Brand Loyalty Has Wavered During Pandemic Due to Long Customer Service Wait Times

August 12, 2020
Customer Think

In New State of CX Study by Simplr, 27% of Consumers Say Their Brand Loyalty Has Wavered During Pandemic Due to Long Customer Service Wait Times

August 11, 2020
CMS Wire

Long-Term vs. Short-Term Marketing: What’s Your Crisis Vision?

July 27, 2020
Stores

Small Retailers See Big Results with AI and Machine Learning: Simplr Case Study

January 15, 2019
Inc.

7 Ways to Turn a Negative Customer Experience Into a Positive One

January 15, 2019
Forbes

When Companies Use Artificial Intelligence to Improve Human Intelligence

November 20, 2018
ZD Net

How Machine Learning and AI are Transforming Customer Support

November 20, 2018
Podcast

Outsourcing Your Customer Service – Unofficial Shopify Podcast

September 25, 2018
Ecommerce Magazine

Best Shopify Apps: Ecommerce Experts Recommend 15 Apps Every Merchant Should Use

June 22, 2018
Forbes

Nine Approaches To Achieving Success As An Entrepreneur

June 12, 2018
PC Magazine

Small Business Week: 4 Key Tech Trends

May 1, 2018
Silicon Valley Business Journal

The Funded: 5 Bay Area Startups Raise $50M at Week’s End

April 20, 2018
Tech Native

Simplr Raises $8M in Series A to Combine Human Power and Machine Learning and Disrupt Customer Service

April 17, 2018
The Street

The Company Using Human Power And Machine Learning To Tackle Customer Service For Startups: Meet Simplr

April 11, 2018
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