Simplr Wins Silver in 12th Annual Best in Biz Awards
Nashville, TN– December 15, 2022 – Simplr has been named a silver winner in the Most Innovative Service of the Year category in Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. The company won for their EngageNow Suite, a solution that combines chatbot technology and human agents through an AI-powered platform to deliver higher quality and more agile customer experiences than legacy BPOs.
Simplr’s EngageNow Suite combines chatbot technology and human agents through an AI-powered platform to deliver higher quality and more agile customer experiences than legacy BPOs. By offering both chatbots and human agents within one integrated, AI-enabled platform, Simplr clients can ensure that every customer inquiry is automatically routed to the channel that will most efficiently and effectively resolve the issue at hand and facilitate greater customer retention and loyalty. Leveraging advanced intent detection and machine learning, the Simplr platform automatically guides either the bot or the human agent to respond to the customer with empathy, accuracy, and precision. Examples include prompts to facilitate better personal rapport or identifying upsell and cross sell opportunities based on the profile of the customer and the context of the interaction. Simplr clients see an average savings of 42% when compared to what they spend with their current bots/BPOs.
“The growing disparity between what customers expect in interactions with a brand and what companies can actually provide is reaching a point of crisis. Quite simply: the old ways of conducting CX–namely relying on outdated BPOs and ineffective chatbots–is doing much more harm than good,” said Daniel Rodriguez, Simplr CMO. “Simplr offers a new path forward, one based on consistently exceeding customer expectations through new and innovative collaborations between humans and bots. We’re honored that the judges in this year’s Best in Biz Awards program have recognized that innovation in their annual awards program.”
The 12th annual program saw fierce competition among more than 700 entries from public and private companies of all sizes and representing all industries and regions in the U.S. and Canada, ranging from some of the most iconic global brands to the most innovative start-ups and resilient local companies. This year’s judges highlighted the winning companies’ visionary leadership, innovative strides in the use of new technologies, laudable employee diversity and inclusion programs and workplace best practices, and many winners’ continued community involvement and monetary and time investments in their environment and corporate social responsibility programs.
Since the program’s inception in 2011, winners in Best in Biz Awards have been determined based on scoring from independent judging panels assembled each year from some of the most respected national and local newspapers, TV and radio outlets, and business, consumer, technology and trade publications in North America. Thanks to the impressive diversity of represented outlets and the unparalleled experience and expertise of the editors and reporters serving as judges, Best in Biz Awards judging panels are uniquely suited to objectively determine the best of the best from among the hundreds of competitive entries. The 2022 judging panel included, among others, writers from AdWeek, Computerworld, Forbes, The Globe & Mail, Inc., The Oregonian and Portland Tribune.
“The depth and breadth of this year’s nominees in Best in Biz Awards – and especially the winners – demonstrate savvy business acumen among the leadership and represent the type of entrepreneurship powering today’s economy,” said Dustin Klein, Smart Business, judging his first Best in Biz Awards competition. “I came away from the judging experience inspired, filled with ideas, and energized!”
For more information about Simplr’s EngageNow Suite, visit https://www.simplr.ai/engagenow-suite.
Simplr is the technology disruptor to the outdated contact center BPO model. The company’s AI-enabled platform unites chatbots and human assistance to deliver instantly scalable premium pre-sale shopping assistance and customer support, and in a more cost effective manner than traditional BPOs. The result for Simplr customers is best-in-class experiences throughout the consumer journey, increasing loyalty, satisfaction, and revenue. Simplr is funded by Asurion, which continues to support its growth.
Find more information about Simplr at https://www.simplr.ai/.
About Best in Biz Awards
Since 2011, Best in Biz Awards has been the only independent business awards program judged by a who’s who of prominent reporters and editors from top-tier publications from North America and around the world. Over the years, judges in the prestigious awards program have ranged from Associated Press to the Wall Street Journal and winners have spanned the spectrum, from blue-chip companies that form the bedrock of the global economy to some of the world’s most innovative start-ups and nimble local companies. Each year, Best in Biz Awards honors are conferred in two separate programs: North America and International, and in 100 categories, including company, team, executive, product, and CSR, media, PR and other categories. For more information, visit: http://www.bestinbizawards.com.