Simplr for Customer Experience

From a cost center to a growth driver

Treat every engagement as a revenue opportunity and you’ll transform the trajectory of your business. Happy customers come back and they tell all their friends and family.

ANINE BING sets themselves apart by expanding hours and dramatically shortening response times

Decreased live chat first response time by 95%

Simplr helped ANINE BING make 24/7 coverage a reality. ANINE BING can now better serve and convert customers – both US and international – during peak shopping hours.

Create more revenue

The always-on customer has mad expectations of the companies they choose to do business with. So if you neglect or deflect them they’re gone. But if you engage quickly, on the channel of their choosing with accurate answers you earn their business for life. Cha-ching.

Stop reacting, start pro-acting

Neglecting or deflecting a customer creates problems. They have to wait and you build an unmanageable backlog. Why not offer industry leading response times that create a frictionless buying experience and make sure backlogs never build? If you’re willing, we can make you ready and able.

Be more strategic

Managing traditional outsourcers wastes your time and resources and leaves you feeling like the things you want to get done will just have to wait. Not anymore. As your partner, Simplr scopes your needs and stands ready to serve your customers around the clock. So you can finally do what needs to be done with complete peace of mind.

Get Forrester’s Take on the Impact of Fast 24/7 Digital Customer Engagement

Interested in learning how Simplr Can Help You Take Advantage of Every Opportunity to Engage Customers?