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Enterprise-level after-hours support designed for premium brands. Simplr's highly-trained and US-based 24/7 customer support specialists are on call and ready to answer your customer emails and chats using your exact messaging and preferences.
Our highly-trained and vetted outsourced customer support team is on standby during / after your business hours ready to answer your emails, chats, and/or SMS messages.
Machine Learning-Assisted, Human-Accomplished Customer and Sales Support - Simplr aims to resolve 50%+ of customer inquires.
Your demanding customers get the answers they need quickly and accurately. You get better first response time and higher customer satisfaction.
“What’s nerve-wracking about bringing someone on is getting them to know the tone and the products. With Simplr, it was really easy” - Alicia Martinez, Founding Partner at Thursday Boots
AS YOU GROW
MONEY & TIME
YOUR SERVICE CHANNELS
Pay for what you need. Ask for less time, more time, or overtime... without the guilt.
No hidden costs. Pay for resolutions and results, not fees and overhead.
24/7 coverage. Your customers keep odd hours in many time zones. So do we.
We’ve got talent. Simplr has access to the highest-quality specialists on the market.
"We're based out of Downtown Los Angeles, but we are a global brand and we have customers all around the world. This has been a challenge for us, to respond to our European customers as quickly as we are responding to our local Los Angeles customers... Since partnering with Simplr, we're able to offer 24/4 service around the clock and now we are able to offer the same high-level service for our European customers as well!"
Reviewer: Alex Vidaeff
Customer Experience Manager, ANINE BING
out of 5 stars