Leverage After-Hours Customer Support with Simplr

Enterprise-level after-hours support designed for premium brands. Simplr's highly-trained and US-based 24/7 customer support specialists are on call and ready to answer your customer emails and chats for $2.25 per resolution using your exact messaging and preferences.

Simplr can be up and running quicker than most call centers and deliver the highest standard of support... Yours.
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Simplr customer service specialists provide excellent, outsourced support to your customers
  • Optoro-logo-small-2019

    "One of the great things about working with Simplr is that we can offer our customers off-hours coverage without impacting our internal staff. We know that Simplr is going to be there for extended hours into the evenings and on holidays responding to our customers."

    bridget-allen-optoro-testimonial-for-simplr-2019c-ropped

    5 /5 Stars - reviewed May 21, 2019

    Bridget Allen

    Manager of Customer Care, Optoro

  • Headshot Meg Shiffman at CAVA

    "Simplr’s support has resulted in faster
    responses and broader support hours, while
    successfully maintaining the CAVA voice"

    Profile picture of Meg Schiffman, Director of Marketing, CAVA

    Meg Schiffman

    Director of Marketing, CAVA

  • ThursdaysBoots_logo.svg

    "Our main goals are response time and quality of customer interaction. Working with Simplr helped in such a tremendous way"

    AliciaMartinez_low

    Alicia Martinez

    Director of Customer Experience, Thursday Boots

How We Deliver Amazing After-Hours Customer Support

1

Simplr uses your knowledge base, macros, and historical customer inquiries to understand your business and brand.

2

Our highly-trained and vetted outsourced customer support team is on standby during / after your business hours ready to answer your emails, chats, and/or SMS messages.

3

Machine Learning-Assisted, Human-Accomplished Customer and Sales Support - Simplr aims to resolve 50%+ of customer inquires. 

 4

Your demanding customers get the answers they need quickly and accurately. You get better first response time and higher customer satisfaction.

Simplr: Customer Service Outsourcing… Disrupted.

“What’s nerve-wracking about bringing someone on is getting them to know the tone and the products. With Simplr, it was really easy” - Alicia Martinez, Founding Partner at Thursday Boots

Simplr Scales As You Grow
SCALES
AS YOU GROW

Simplr Saves You Money And Time
SAVES YOU
MONEY & TIME

Simplr Best-in-Class Outsourced Customer Service
SPECIALIZED AFTER-HOURS
CUSTOMER SERVICE

Simplr Connects With Your Service Channels
CONNECTS WITH
YOUR SERVICE CHANNELS

Only $2.25 per Resolution

No SLAs and no Contracts.
Fully-transparent and ultra-flexible.
Volume pricing available.

How much do you really spend on customer support?
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This includes additional expenses such as benefits, equipment, workspace, payroll, etc.
Your current cost
per resolution
With Simplr
$2.25
per resolution
Savings per 1000 resolutions*

* A resolution may involve more than one interaction per customer.
We won't stop helping you until your Shopify customer has been fully satisfied for more than 48hrs

Have it all

No contracts · High quality · Low cost

Simplr Advantage 1

Pay for what you need.   Ask for less time, more time, or overtime... without the guilt.

Simplr Advantage 2

No hidden costs.   Pay for resolutions and results, not fees and overhead.---- ---- ----

Simplr Advantage 3

24/7 coverage.   Your customers keep odd hours in many time zones. So do we.

Simplr Advantage 4

We’ve got talent.   Simplr has access to the highest-quality specialists on the market.

 

 

 

Customer support to fit your brand and messaging

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Unlike traditional outsourced call centers and contact centers, Simplr can be online, on-call and answering your customer questions within the same or next business day (at most a few days) instead of the weeks and months that it can take for onboarding and staffing with other solutions.

Designed for premium brands and high-growth startups, Simplr is equipped to handle after-hours and overflow support with precision and grace, including mission-critical and business emergency type support that leave your help desk agents overwhelmed.

 

Get Creative with Phone Support (While We Do The Rest)

Simplr offers support for live chat, email, and social media DMs. Our decision to go “no-phone” was based on a simple fact: More folks than ever are using digital channels to get in touch with their favorite brands. Not only is live chat the preferred channel of Millennials and Gen Z, research shows that three quarters of online customers expect help within five minutes. Email is still the most commonly used digital customer service channel 54% of customers have used email customer service channels in the last year.

We feel that our cutting-edge technology and workforce muscle are best used to bolster multiple online channels, not answer phones. We do the high-volume heavy lifting to ensure that your online channels are staffed 24/7 and executed flawlessly.

In doing so, something awesome happens: Customer experience teams have more freedom to optimize their phone support strategy, potentially bringing it all back in-house, giving customers a high-touch (and differentiating) experience.

 

Start your free trial today