With retail stores closed and national stay-at-home orders in place, it’s more important than ever for retail businesses like Parachute Home to deliver exceptional online customer experiences.
Parachute Home makes premium quality sheets, towels, robes, rugs and “all things soft and wonderful.” Founded in 2013, Parachute has grown into an e-commerce and Instagram Shopping powerhouse. Additionally, it has ten retail stores in the United States.
The company partnered with Simplr in 2019 so that it could scale its high-caliber online customer experiences in an affordable and efficient way.
Since partnering with Simplr, Parachute Home has experienced an impressive reduction in cost-per-resolution and achieved best-in-class email first response times. Here are the results of this ongoing partnership:
- 40% reduction on cost-per-resolution
- 10% increase in customer satisfaction score
- 95% of emails answered within 24 hours
Simplr’s cost-per-resolution pricing structure ensures that companies like Parachute Home are only paying for resolutions, and never for downtime.
For more information on how to effectively cut customer service costs without sacrificing amazing experiences, meet with a Simplr team member today.