Meet the demands of the always-on NOW customer
Transforms a traditional cost center into a revenue driver
Great for pre-sales service and pos-sales support
Exceptional service makes the register ring
Create five-star fans with fast accurate responses
Stop neglecting and deflecting and losing sales
Spend more time on strategy and less on forecasting
The old model forces you to make costly compromises
Scale up or down automatically to meet demand
Drive accuracy and speed among a distributed workforce
Spot and eliminate service deficiencies with real-time insights
Fast, accurate answers across all digital channels
Happy customers buy more and more often
Proactive support leads to greater loyalty
Who is the NOW Customer?
Pros and Cons of Outsourcing Customer Service
Episode 7: A Look Back at 2018; Retail Trends for 2019
Episode 6: DIFF Eyewear co-founder Chad Jernigan, Holiday sales heat up, retail chains’ footprint in NYC, furniture buying… Millennial style.
Episode 5: San Francisco’s empty storefront problem, Brexit’s impact on the UK high street, P&G acquires Walker & Co.
Episode 4: Trade Truce with China, Peloton v. SoulCyle, Cashierless Tech for Big Spaces
Episode 3: The State of Fashion 2019 Report, Quip Raises $40 Million
Episode 2: Black Friday Edition
Episode 1: Consumer Spending This Holiday Season and Guest Griffin Thall, CEO of Pura Vida Bracelets