Many brands are facing the challenge of their outsourced teams being quarantined and unable to staff efficiently.
Simplr customer service is a network of (human) remote specialists who can respond to chats, emails, and text messages as well as your highest-performing, most-tenured CS team member or BPO agent.
It can take months for legacy call centers to hire, onboard, and train agents. Simplr makes it easier.
Thanks to seamless integrations and cutting-edge AI, our human Simplr Specialists can start responding to your chats and emails within hours… and do so as if they’ve been working with you for years.
We understand how hard it is to scale great customer experiences during the unexpected.
Asurion, our parent company, had to support 305M global customers (that's more than Netflix and Hulu combined) with the largest product launches and retailers in the world. Simplr can scale to volume peaks and lows within minutes.
A pay-as-you-go model that, on average, saves our brand partners $3.50 on every chat or email conversation.
There are no contracts, no minimums, and no hidden fees with Simplr. Since onboarding is done in a matter of hours, no resources are lost to training. We've found that using Simplr is 40% more affordable than hiring an in-house agent.
By leveraging both technology and a very talented human Simplr Network, we average 4.8 out of 5 stars on customer ratings.
Your 24/7 command center delivers the epicenter of quality control, security, and customer success. Tickets are routed to the best performers and brand advocates.
Simplr has an on-demand network of specialists that are office administrators, teachers, customer service specialists, stay-at-home parents, college students and master’s degree holders.
Each specialist is based in the USA, are fluent English speakers, background check, and vetted for quality assurance.