launches AI-powered customer service outsourcing app for Shopify marketplace
November 30, 2018
November 30, 2018
Simplr, the startup providing high growth e-commerce businesses with outsourced, on-demand U.S.-based customer service, announces a new customer service app for Shopify merchants. The app connects brands on Shopify with a network of Simplr Specialists, along with an AI-powered dashboard that gives merchants business intelligence to support broader business decision-making.
Simplr's customer service dashboard provides retailers with actionable insights.
With the growth of e-commerce platforms like Shopify and Magento, the barrier to entry has never been lower for entrepreneurs to start their own online retail endeavor. But small businesses and startups often lack the resources or bandwidth to prioritize customer service and in a 24/7 connected world, customer loyalty is driven by speedy and efficient support. Gregory Ciotti of Shopify agrees that, "Exceptional customer service has always rested on creating personal, human connections with customers. Doing so pays you back in multiple ways: you'll help customers save time, reduce the number of unnecessary requests, and use their feedback to improve the overall shopping experience." When internal resources are tight or large-scale outsourcing is too expensive and requires long term contracts, entrepreneurs will sometimes take on customer service themselves or assign it to product teams who bootstrap a solution that lacks consistency and efficiency.
Simplr acts as the backbone of customer engagement, streamlining operations while lowering costs, and creating happy customers who have their questions answered and needs met.
The new Shopify Simplr app allows merchants to:
"It's clear to us that the popularity of the Shopify platform – with over 500k merchants currently – represents a significant opportunity to provide our partners with tools that help them compete with e-commerce giants," said Eng Tan, CEO & Founder of Simplr. "With Simplr, we want to revolutionize the way that brands on Shopify can nurture existing customer relationships, cultivate new ones and leverage customer service as a significant driver for greater business growth."
Getting started with the Simplr app is easy. Shopify merchants simply download the app from the marketplace, answer a few startup questions, and sign up for a free 7-day trial – no contracts or commitments needed.
StethoHope, a Shopify merchant, was able to save 10 hours a week to focus on strategic growth and marketing using Simplr's technology and network of Simplr Specialists to handle customer service. "The Simplr app makes it possible for my business to take advantage of the efficiencies of the latest AI technology along with great personal, human relationships with our customers," said Kenneth Jackson, Chief Hope Officer of StethoHope. "This allows our team to focus on creating great products and giving back to the community while our customers receive great support from Simplr Specialists"
Content Marketing Lead, Shopify
Simplr was incubated and funded by Asurion, the largest technology protection and support provider in the world. Serving more than 300 million customers today, Asurion gives Simplr the secure financial backing and access to a broad range of customer service capabilities developed over its 23-year old heritage of customer experience excellence. Where enterprise-level solutions are costly and restrictive, Simplr can provide world-class customer support tailored specifically to the needs (and budgets) of high growth startups.