It may seem like common sense, but Eng Tan, founder and CEO of Simplr, reminds companies to respond as soon as possible, if not immediately, to an upset customer.
January 15, 2019
It may seem like common sense, but Eng Tan, founder and CEO of Simplr, reminds companies to respond as soon as possible, if not immediately, to an upset customer.
January 15, 2019
“Since using Simplr, we’ve seen an uptick in orders, which has justified our investment. Before, customers who had immediate questions got responses back too late. Now we can reply to questions while customers are still shopping at our site at any hour,” Guerrero says. “Our biggest increase in conversions have been off hours when I was not available to answer emails.”
November 20, 2018
Tonya Hall sits down with Amit Sood, chief technology officer and head of product at Simplr, to talk about how the company is building custom data sets for customer support.
November 20, 2018
For business owners who are just beginning to navigate the waters of AI-driven customer support, chatbots can seem like a simple solution to augmenting customer service functions in their businesses. But more advances are required before autonomous chatbots can deliver customer experience on a consistent basis.
September 25, 2018
June 12, 2018
May 1, 2018
Simplr’s services are just one example of the things small businesses can do with the cloud. A decade ago, meeting the logistical challenges of a small business trying to outsource customer service for a low price simply wouldn’t have been possible.
April 11, 2018
62% of companies don't respond to customer inquiries in a timely manner and a majority of those companies have less than 100 employees. But in the booming e-commerce and startup community, most businesses aren't served by existing outsourced customer service solutions or have the bandwidth and budget for in-house teams. Enter Simplr.
June 22, 2018
Whether you're starting a new Shopify store or optimizing an established one, choosing the right apps and software for your store can be a huge challenge. After all, there are over 2,400 apps to choose from! How can you possibly separate the wheat from the chaff?
April 20, 2018
Five Bay Area companies scored about $50 million in venture funding at the end of the week, and Square bought another.
April 17, 2018
Funded by support services giant Asurion, Simplr brings on-demand, affordable customer service solutions to high-growth startups.
At Simplr, our mission is to rapidly expand your inbound customer service capacities with speed, empathy and precision. Simplr is a customer service outsourcing company offering top-notch, flexible and affordable contact center solutions for premium brands without the sneaky practices of the old school BPOs/offshore call centers. We support pre-sale, post-sale and sales support for email, chat, SMS and other inbound channels and are compatible with most help desk and billing/ shipping platforms. Don't leave your customers waiting, sign up today!
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