Press Mentions

Simplr in the news

We love working with journalists interested in tech startups, AI, machine learning, the on-demand workforce, and customer service.


Neglected Customers: Avoiding The ‘Silent Killer’ By Powering The Human Touch With Technology

February 17, 2021

Daniel Rodriguez, CMO of Simplr, is leading a team that is redefining the way brands deliver customer service. Providing exceptional customer service can be found in fast, accurate answers, with the option for a human connection when needed. By leveraging the right tools, brands can win over customers and establish trusted relationships during unsettling times.

Simplr Partners with Gorgias, Creating an eCommerce Stack Designed to Empower CX Leaders to Generate Revenue and Loyalty

December 16, 2020

Simplr, a human-first, machine-enabled customer experience solution, has partnered with Gorgias to provide eCommerce brands with a customer service stack that is custom-built to turn contact centers into revenue drivers via 24/7 rapid-response digital customer engagement.

Customers Are Impatient. Here’s What to Do

November 13, 2020

Simplr’s CMO, Daniel Rodriguez, discusses who the NOW customer is and how they impact your business. Read more to learn how you can recognize and win over your NOW customers.

Simplr Integrates with Zendesk, Helping Online Brands Maximize the Effectiveness of their CX Strategy and Technology

October 27, 2020

Simplr, a human-first, machine-enabled customer experience platform, has integrated with Zendesk’s CRM platform, helping brands to shed the constraints of the contact center model and maximize the effectiveness of the Zendesk Support Suite.

How to Foster a Community Around Your Brand

October 26, 2020

Eng Tan, founder and CEO of Simplr, gives his insight on building a loyal community that can help your brand and business grow.


Nine Big Hurdles Of Adopting Artificial Intelligence (And How To Overcome Them)

October 8, 2020

Eng Tan, Founder and CEO of Simplr, discusses one hurdle most companies face when it comes to AI: making the distinction between using AI to help with customer-facing versus non-customer-facing processes and tasks.


How To Solve This Fatal Problem In Customer Service And The Customer Experience

October 7, 2020

In this article, Micah Solomon discusses the solution to a major problem in customer service: Customers falling over the Cliff of Dissatisfaction. This is the moment when a customer loses faith that your business is going to be able to serve them in a timely manner.


Sixty-Five Percent Of Emails Are Ignored

October 4, 2020

Customer service and experience expert Shep Hyken dives into the latest reports in the customer service industry, highlighting Simplr’s latest State of CX report.

Navigating the Customer Experience: The Importance of Being Reliable, Relatable and Responsive to Deliver a Fantastic Customer Experience with Daniel Rodriguez

September 30, 2020

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience.

Daniel Rodriguez of Simplr: Optimal Performance Before High Pressure Moments; How To Relieve Stress, Clear Your Head, and Prepare Yourself For High Stakes Business Encounters

September 24, 2020

Daniel Rodriguez is an experienced marketing executive, entrepreneur, family guy and musician who uses daily meditation to manage life’s intense moments. He currently is the CMO at Simplr, where he’s leading a team that is redefining the way brands deliver customer service.

Don’t Let Chat Fall Flat: 3 Ways Businesses Can Master the Most Popular CX Channel

September 1, 2020

If you thought your customers were willing to cut you some CX slack due to the pandemic, think again.

In New State of CX Study by Simplr, 27% of Consumers Say Their Brand Loyalty Has Wavered During Pandemic Due to Long Customer Service Wait Times

August 12, 2020

In addition, just 41 percent scored high when it comes to their ability to go above and beyond for their customers, signaling the challenges brands are facing as they transition to digital CX in the face of a 76 percent rise in YoY online shopping.

In New State of CX Study by Simplr, 27% of Consumers Say Their Brand Loyalty Has Wavered During Pandemic Due to Long Customer Service Wait Times

August 11, 2020

While online shoppers may have been forgiving of less-than-ideal customer service levels at the outset of the pandemic, five months into the “new normal” the data implies that consumers have returned to their previous expectation levels.

Long-Term vs. Short-Term Marketing: What’s Your Crisis Vision?

July 27, 2020

Daniel Rodriguez, chief marketing officer of Simplr, said his marketing teams, like many others, felt the uncertainty of the pandemic. In early April, they split the marketing effort into two distinct teams: Tiger Team and Endurance Team.

Small Retailers See Big Results with AI and Machine Learning: Simplr Case Study

January 15, 2019

“Since using Simplr, we’ve seen an uptick in orders, which has justified our investment. Before, customers who had immediate questions got responses back too late. Now we can reply to questions while customers are still shopping at our site at any hour,” Guerrero says. “Our biggest increase in conversions have been off hours when I was not available to answer emails.”

7 Ways to Turn a Negative Customer Experience Into a Positive One

January 15, 2019

It may seem like common sense, but Eng Tan, founder and CEO of Simplr, reminds companies to respond as soon as possible, if not immediately, to an upset customer.


When Companies Use Artificial Intelligence to Improve Human Intelligence

November 20, 2018

For business owners who are just beginning to navigate the waters of AI-driven customer support, chatbots can seem like a simple solution to augmenting customer service functions in their businesses. But more advances are required before autonomous chatbots can deliver customer experience on a consistent basis.

How Machine Learning and AI are Transforming Customer Support

November 20, 2018

Tonya Hall sits down with Amit Sood, chief technology officer and head of product at Simplr, to talk about how the company is building custom data sets for customer support.

Outsourcing Your Customer Service – Unofficial Shopify Podcast

September 25, 2018

“I see no downside to Simplr. It’s really quite phenomenal. And with the holidays coming up, man, sign up for this thing now. Save yourself some time. Make customers happier. And this business intelligence dashboard… very clever stuff. ” – Kurt Elster

Best Shopify Apps: Ecommerce Experts Recommend 15 Apps Every Merchant Should Use

June 22, 2018

Whether you’re starting a new Shopify store or optimizing an established one, choosing the right apps and software for your store can be a huge challenge. After all, there are over 2,400 apps to choose from! How can you possibly separate the wheat from the chaff?


Nine Approaches To Achieving Success As An Entrepreneur

June 12, 2018

Today’s entrepreneurs must have the ability to quickly unlearn everything they know. The modern business world is moving so fast that it’s imperative for entrepreneurs not only to relearn and absorb the firehose of new information, but restructure their mental framework to create an open, unbiased mind and perspective.

Small Business Week: 4 Key Tech Trends

May 1, 2018

Simplr’s services are just one example of the things small businesses can do with the cloud. A decade ago, meeting the logistical challenges of a small business trying to outsource customer service for a low price simply wouldn’t have been possible.

The Funded: 5 Bay Area Startups Raise $50M at Week’s End

April 20, 2018

Five Bay Area companies scored about $50 million in venture funding at the end of the week, and Square bought another.

Simplr Raises $8M in Series A to Combine Human Power and Machine Learning and Disrupt Customer Service

April 17, 2018

Funded by support services giant Asurion, Simplr brings on-demand, affordable customer service solutions to high-growth startups.

The Company Using Human Power And Machine Learning To Tackle Customer Service For Startups: Meet Simplr

April 11, 2018

62% of companies don’t respond to customer inquiries in a timely manner and a majority of those companies have less than 100 employees. But in the booming e-commerce and startup community, most businesses aren’t served by existing outsourced customer service solutions or have the bandwidth and budget for in-house teams. Enter Simplr.