Simplr's CMO, Daniel Rodriguez, discusses who the NOW customer is and how they impact your business. Read more to learn how you can recognize and win over your NOW customers.

Simplr, a human-first, machine-enabled customer experience platform, has integrated with Zendesk’s CRM platform, helping brands to shed the constraints of the contact center model and maximize the effectiveness of the Zendesk Support Suite.

Eng Tan, founder and CEO of Simplr, gives his insight on building a loyal community that can help your brand and business grow.

Eng Tan, Founder and CEO of Simplr, discusses one hurdle most companies face when it comes to AI: making the distinction between using AI to help with customer-facing versus non-customer-facing processes and tasks.

In this article, Micah Solomon discusses the solution to a major problem in customer service: Customers falling over the Cliff of Dissatisfaction. This is the moment when a customer loses faith that your business is going to be able to serve them in a timely manner.

Customer service and experience expert Shep Hyken dives into the latest reports in the customer service industry, highlighting Simplr's latest State of CX report.

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience.

Daniel Rodriguez is an experienced marketing executive, entrepreneur, family guy and musician who uses daily meditation to manage life’s intense moments. He currently is the CMO at Simplr, where he’s leading a team that is redefining the way brands deliver customer service.

If you thought your customers were willing to cut you some CX slack due to the pandemic, think again.

In addition, just 41 percent scored high when it comes to their ability to go above and beyond for their customers, signaling the challenges brands are facing as they transition to digital CX in the face of a 76 percent rise in YoY online shopping.

While online shoppers may have been forgiving of less-than-ideal customer service levels at the outset of the pandemic, five months into the “new normal” the data implies that consumers have returned to their previous expectation levels.

Daniel Rodriguez, chief marketing officer of Simplr, said his marketing teams, like many others, felt the uncertainty of the pandemic. In early April, they split the marketing effort into two distinct teams: Tiger Team and Endurance Team.

It may seem like common sense, but Eng Tan, founder and CEO of Simplr, reminds companies to respond as soon as possible, if not immediately, to an upset customer.

“Since using Simplr, we’ve seen an uptick in orders, which has justified our investment. Before, customers who had immediate questions got responses back too late. Now we can reply to questions while customers are still shopping at our site at any hour,” Guerrero says. “Our biggest increase in conversions have been off hours when I was not available to answer emails.”

Tonya Hall sits down with Amit Sood, chief technology officer and head of product at Simplr, to talk about how the company is building custom data sets for customer support.

For business owners who are just beginning to navigate the waters of AI-driven customer support, chatbots can seem like a simple solution to augmenting customer service functions in their businesses. But more advances are required before autonomous chatbots can deliver customer experience on a consistent basis.  

"I see no downside to Simplr. It's really quite phenomenal. And with the holidays coming up, man, sign up for this thing now. Save yourself some time. Make customers happier. And this business intelligence dashboard... very clever stuff. " - Kurt Elster

Today’s entrepreneurs must have the ability to quickly unlearn everything they know. The modern business world is moving so fast that it’s imperative for entrepreneurs not only to relearn and absorb the firehose of new information, but restructure their mental framework to create an open, unbiased mind and perspective. 

Simplr’s services are just one example of the things small businesses can do with the cloud. A decade ago, meeting the logistical challenges of a small business trying to outsource customer service for a low price simply wouldn’t have been possible.

62% of companies don't respond to customer inquiries in a timely manner and a majority of those companies have less than 100 employees. But in the booming e-commerce and startup community, most businesses aren't served by existing outsourced customer service solutions or have the bandwidth and budget for in-house teams. Enter Simplr. 

Whether you're starting a new Shopify store or optimizing an established one, choosing the right apps and software for your store can be a huge challenge. After all, there are over 2,400 apps to choose from! How can you possibly separate the wheat from the chaff? 

Five Bay Area companies scored about $50 million in venture funding at the end of the week, and Square bought another.

Funded by support services giant Asurion, Simplr brings on-demand, affordable customer service solutions to high-growth startups.