Simplr Named 2022 Winner in the BIG Award for Business
Nashville, TN—December 7, 2022—Today, Simplr received the Business Intelligence Group’s BIG Award for Business. The company won the 2022 Product of the Year for their EngageNow Suite, a solution that combines chatbot technology and human agents through an AI-powered platform to deliver higher quality and more agile customer experiences than legacy BPOs.
Simplr’s EngageNow Suite combines chatbot technology and human agents through an AI-powered platform to deliver higher quality and more agile customer experiences than legacy BPOs. By offering both chatbots and human agents within one integrated, AI-enabled platform, Simplr clients can ensure that every customer inquiry is automatically routed to the channel that will most efficiently and effectively resolve the issue at hand and facilitate greater customer retention and loyalty. Leveraging advanced intent detection and machine learning, the Simplr platform automatically guides either the bot or the human agent to respond to the customer with empathy, accuracy, and precision. Examples include prompts to facilitate better personal rapport or identifying upsell and cross sell opportunities based on the profile of the customer and the context of the interaction. Simplr clients see an average savings of 42% when compared to what they spend with their current bots/BPOs.
“Over the past decade, CX for many companies has been heading in the wrong direction. It is simultaneously becoming more costly yet less effective in meeting the expectations of today’s consumers,” said Daniel Rodriguez, Simple CMO. “What the EngageNow Suite represents is a new path forward, in which exceptional CX directly results in revenue gains and cost efficiencies. We’re honored that this new model has been recognized in this year’s BIG Award for Business.”
“We are so proud to reward Simplr for their outstanding 2022 leadership and achievements,” said Maria Jimenez, chief nomination officer of the Business Intelligence Group. “This year’s group of winners have shown that resilience and determination are ‘must-haves’ in today’s economy.”
Simplr is the technology disruptor to the outdated contact center BPO model. The company’s AI-enabled platform unites chatbots and human assistance to deliver instantly scalable premium pre-sale shopping assistance and customer support, and in a more cost effective manner than traditional BPOs. The result for Simplr customers is best-in-class experiences throughout the consumer journey, increasing loyalty, satisfaction, and revenue. Simplr is funded by Asurion, which continues to support its growth.
Find more information about Simplr at https://www.simplr.ai/.
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, business executives—those with experience and knowledge—judge the programs. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.
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