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What is Omnichannel Customer Service

In today’s technology-based environment, omnichannel customer service (OCS) is essential to providing a satisfying customer experience. Omnichannel customer service not only focuses on providing multiple channels of interaction with a customer, but...
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Omnichannel vs Multichannel Customer Support

 In the world of customer support, many businesses offer multiple channels of communication through which customers can communicate. These channels can include voice, text, live chat, email, social media and more. The advantage of offering more than...
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