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How to Enhance Customer Experience | Simplr

How to Enhance Customer Experience There are three ways to enhance customer experience, no matter what industry your business is in: First, personalize every interaction. Second, meet your customers where they are—build product or service strategy...
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Benefits of Pre-Sales Support

Pre-sales support (sometimes referred to as sales support) is often overlooked, but crucial for companies with complex sales processes or online sales with no salesperson involved. For these types of offerings, pre-sales support can significantly...
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7 Ways to Reduce Returns To Your E-commerce Store

Wow, sales accumulating on your e-commerce website is exciting!
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How to Start a Successful Online Store (Hint: Nail Your Niche)

“How do I make my first sale online” is a common question, but it’s the wrong question.Whether you’ve spent thousands developing your own products or are dropshipping other people’s products, your first sale and continued success of your online store...
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How to Name Your Shopify Store - 3 Tips to (Hopefully) Stop Your Writer's Block

As you’re building your Shopify store, take care not to reduce your store name to an afterthought!
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What is Omnichannel Customer Service

In today’s technology-based environment, omnichannel customer service (OCS) is essential to providing a satisfying customer experience. Omnichannel customer service not only focuses on providing multiple channels of interaction with a customer, but...
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Omnichannel vs Multichannel Customer Support

 In the world of customer support, many businesses offer multiple channels of communication through which customers can communicate. These channels can include voice, text, live chat, email, social media and more. The advantage of offering more than...
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