Talented problem-solvers are ready to help your customers
Our Human Cloud Network is a dispersed, fully remote and flexible live chat outsourced workforce.
They’re ready to tackle your service issues and offer top-notch resolutions at any time across all digital channels.
Replicate your best internal agents… over and over again.
Our customer service team has always taken a lot of time and care in writing our email responses, taking calls, and helping customers over chat just to make sure that the quality is there. Honestly, if I put a Simplr agent’s response next to a Paula’s Choice consultant’s response… I couldn’t tell the difference. I think they’re really great.”
– Josh Hamman, Director of Client Services, Paula’s Choice Skincare
Honored as one of Glassdoor’s 50 Best Places to Work
Simplr’s Human Cloud Network revolutionizes flexible work with a supportive and rewarding environment. As agent Rebecca Hicks recently shared with the team, “You made me a better person, made me understand peoples’ feelings more closely, and pay attention to how I talk to others. And today, you made a dream come true that I never thought would happen: I moved into a new home that is finally big enough for my family… Thank you for changing my life!”
A talent pool pulled from the best
Fewer than 1% of applicants make it through our rigorous process which emphasizes problem-solving abilities and empathetic nature. The talents best suited to resolving customer issues. In fact, 20% of our outsourced support agents have advanced degrees. No contact center can claim that.